ServiceNow APM Support Engineer

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ;/p>

Job Title: ServiceNow APM Support Engineer

Work Location: Richardson, TX (Hybrid)

Job Description:

CBRE is looking for a Service Now APM/CSDM specialist who can help us with the transition to the new model and automate our workflows.

This resource is responsible for managing the application portfolio and performing various tasks such as onboarding, modifying, and manually certifying applications using Service Now platform.

We need a specialist who has expertise in APM/CSDM and can guide and adapt to the new model and create automated workflows to improve automation and reduce manual work.

The ideal candidate should possess the following experience:

No. of Years of APM/CSDM experience : 8 + years of experience

Hands-on Experience with APM Module:

Proficiency in using the APM module within ServiceNow, including understanding its features, functionalities, and configuration options.

CSDM Module Knowledge:

Familiarity with the Common Service Data Model (CSDM) module, which provides a standardized framework for managing IT services and assets.

Information Objects:

Understanding of information objects and their relevance within the APM context.

Application Service and Technical Services:

Knowledge of application services and technical services, as they relate to APM.

Business Capability Mapping:

Ability to map applications to business capabilities and understand their interdependencies.

Roles and Responsibilities:

The APM Support Specialist will be responsible for the following tasks:

Collaboration and Ticket Resolution:

Collaborate with global teams to actively resolve APM-related support tickets.

Provide timely and effective solutions to end-users.

Maintain clear communication channels with stakeholders.

Automation Scripting:

Develop scripts to automate APM functionality, such as data collection, reporting, and routine tasks.

Enhance efficiency by automating repetitive processes.

Quarterly Audits:

Conduct quarterly audits of APM data.

Ensure data accuracy, completeness, and consistency.

Follow up with teams to address discrepancies and update records.

Data Integrity:

Monitor APM records for empty or incomplete fields.

Collaborate with relevant teams to rectify missing information.

Maintain data quality and integrity.

Guidance and Integration:

Guide teams in making informed decisions regarding module selection.

Facilitate discussions on integrating APM with other ServiceNow modules.

Promote best practices for application management.

Regular Follow-ups:

Conduct regular follow-ups with teams to track progress and address any outstanding issues.

Ensure adherence to APM processes and guidelines.

Reporting:

Generate ad-hoc and planned reports including SOC from APM data.

Provide insights to stakeholders based on data analysis.

Contribute to continuous improvement efforts.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( LTIM ):

Benefits and Perks:

Comprehensive Medical Plan Covering Medical, Dental, Vision

Short Term and Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holidays

Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree s applicable processes.