Overview
On Site
USD 25.00 per hour
Full Time
Skills
Recruiting
Remote Support
Laptop
Software Installation
Microsoft SCCM
Technical Support
Operating Systems
Microsoft Windows
BIOS
Endpoint Protection
IT Service Management
SAP BASIS
Documentation
Process Improvement
Management
Training
Job Details
Date Posted: 05/13/2025
Hiring Organization: Rose International
Position Number: 482631
Job Title: Desktop Support
Job Location: Madison, WI, USA, 53703
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In Weeks): 3
Min Hourly Rate($): 25.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: Desktop Support, Imaging, MS Windows, SCCM, Troubleshooting
Job Description
Candidate MUST be a Wisconsin resident or willing to relocate to Wisconsin prior to starting the role at their own expense. Position is 100% on-site.
Required Experience & Skills:
Experienced in troubleshooting issues on Windows laptops and desktops (3+ Years)
Experienced in tracking effort through a ticket system (3+ Years)
Experienced in software installation, both packages and manual (3+ Years)
Experience setting up computer stations and peripherals (3+ Years)
Preferred Experience & Skills:
Experience with use of desktop tools such as Ivanti or SCCM
Experience imaging computer systems
Responsibilities:
Assist with support for PC endpoint incidents
This position will provide timely IT support to Client staff so they can more efficiently support critical Client initiatives
Assist with operational upgrades of desktop systems
Client is in process of updating the operating system of all production systems to Windows 11, as well as updating the machine BIOS, and converting our endpoint encryption-at-rest product to BitLocker
This position will assist with various technical aspects of that move, from confirming correct setup at the new location to hands-on troubleshooting of technical issues
Monitor and resolve incidents reported in the Client IT service management system (currently Cherwell)
Ensure that customers are contacted and a resolution takes place within the acceptable time frame
Monitor incidents, tasks and service requests and respond as appropriate
Ensure that services are delivered to customers by the stated completion date of the request
Negotiate any dates with the customer that can't be completed in the original timeline
Work with other team members on reassignments if necessary
Keep management informed of any developing or expanding issues
Resolve customers' technical issues, respond to questions, and provide general assistance with desktop product use
Escalate non-standard issues to the appropriate technical assistance team, as required
Record task, incident, and service request actions in the IT service management system on a regular basis and per stated expectation for the type of ticket
Include supporting documentation (screen shots, logs), as appropriate. Resolve tasks, incidents, and service requests in a timely manner
Document common incident resolutions, tips, and process improvements in shared resource area
Escalate non-routine customer questions and concerns to management for consideration
Set up computers, peripherals, and provide initial PC training for new Client staff
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 482631
Job Title: Desktop Support
Job Location: Madison, WI, USA, 53703
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In Weeks): 3
Min Hourly Rate($): 25.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: Desktop Support, Imaging, MS Windows, SCCM, Troubleshooting
Job Description
Candidate MUST be a Wisconsin resident or willing to relocate to Wisconsin prior to starting the role at their own expense. Position is 100% on-site.
Required Experience & Skills:
Experienced in troubleshooting issues on Windows laptops and desktops (3+ Years)
Experienced in tracking effort through a ticket system (3+ Years)
Experienced in software installation, both packages and manual (3+ Years)
Experience setting up computer stations and peripherals (3+ Years)
Preferred Experience & Skills:
Experience with use of desktop tools such as Ivanti or SCCM
Experience imaging computer systems
Responsibilities:
Assist with support for PC endpoint incidents
This position will provide timely IT support to Client staff so they can more efficiently support critical Client initiatives
Assist with operational upgrades of desktop systems
Client is in process of updating the operating system of all production systems to Windows 11, as well as updating the machine BIOS, and converting our endpoint encryption-at-rest product to BitLocker
This position will assist with various technical aspects of that move, from confirming correct setup at the new location to hands-on troubleshooting of technical issues
Monitor and resolve incidents reported in the Client IT service management system (currently Cherwell)
Ensure that customers are contacted and a resolution takes place within the acceptable time frame
Monitor incidents, tasks and service requests and respond as appropriate
Ensure that services are delivered to customers by the stated completion date of the request
Negotiate any dates with the customer that can't be completed in the original timeline
Work with other team members on reassignments if necessary
Keep management informed of any developing or expanding issues
Resolve customers' technical issues, respond to questions, and provide general assistance with desktop product use
Escalate non-standard issues to the appropriate technical assistance team, as required
Record task, incident, and service request actions in the IT service management system on a regular basis and per stated expectation for the type of ticket
Include supporting documentation (screen shots, logs), as appropriate. Resolve tasks, incidents, and service requests in a timely manner
Document common incident resolutions, tips, and process improvements in shared resource area
Escalate non-routine customer questions and concerns to management for consideration
Set up computers, peripherals, and provide initial PC training for new Client staff
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.