Product Manager for Research and Discovery

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

Discovery
UX Research
Product Strategy
Service Design
blueprinting
journey mapping
and early-stage prototyping
Strategic Discovery
Problem Framing
discovery packet
research

Job Details

Product Manager for Research & Discovery

Day-to-Day Responsibilities/Workload    

The Product Manager for Research & Discovery is responsible for turning ambiguous business needs into clear, validated, and estimate-ready problem definitions. This role runs discovery, maps cross-channel journeys, identifies constraints, and produces the “Discovery Packet” required for IT to provide accurate estimates and for leadership to make investment decisions.

This is a hands-on discovery and research role, not a delivery role and not a people-management role.

Key Responsibilities:

Strategic Discovery & Problem Framing

• Convert vague business problems into fully defined opportunities with customer + business + regulatory framing.

• Produce “shovel-ready? Discovery Packets to support IT estimation, capital requests, and strategic prioritization.

• Works with the Senior Manager of Product to create ROI models (when needed)

• Translate scattered backlog into strategic themes.

Research & Validation Leadership

• Lead customer research: interviews, usability tests, concept validation, and prototype creation/feedback.

• Leverage call center data, QM analytics, and operational insights to validate root causes.

• Works with Senior Manager of Product to identify regulatory constraints affecting the solution space.

• Product service blueprints, journey maps, business rule definition and low-fidelity prototypes.

Stakeholder & Scope Management

• Aligns with Domain PMs to understand end-to-end journey impacts and constraints early.

• Works with Domain PMs to define MVP boundaries and ensure IT estimates are based on realistic, validated scope.

• Ensure all discovery artifacts are aligned before transitioning work to estimation or execution.

Required Skills/Attributes        

Qualifications

• 5+ years in Discovery, UX Research, Product Strategy, and Service Design

• Strong skills in blueprinting, journey mapping, and early-stage prototyping

• Ability to translate user needs and operational insights into business value.

• Strong synthesis, facilitation, and problem-facing capabilities.

Desired Skills/Attributes

• Experience in large, complex, and regulated enterprises (preferred)

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