IT Support Technician

We are seeking a skilled IT Support Technician to provide end-user support and equipment setup for a municipal organization. This role includes deskside and remote technical support, device imaging and deployment, software configuration, and assistance with ongoing IT projects. The position is onsite and will play a key role in maintaining day-to-day IT operations during an active office relocation. Ideal candidates will have strong troubleshooting skills, excellent communication abilities, and experience with Windows environments and Microsoft 365.

Key Responsibilities:

• Provide deskside and remote support for desktops, laptops, printers, and other end-user devices
• Set up and configure new workstations and peripherals
• Troubleshoot issues related to Microsoft Office Suite, Windows OS, and common business applications
• Reimage and deploy computers using standard tools and processes
• Support end users with VPN and remote access connectivity
• Install and configure software applications as required
• Respond to help desk tickets and phone-based support requests in a timely manner
• Assist with IT-related logistics during office moves (equipment relocation, reconfiguration, workstation setups)
• Participate in ongoing IT initiatives and special projects as needed (e.g., OneDrive migration, application upgrades, system rollouts)

Qualifications:

Prior experience in IT support or help desk roles

Strong troubleshooting and customer service skills

Familiarity with Windows OS, Microsoft 365, and Active Directory

Experience with device imaging and deployment tools (e.g., SCCM, Intune)

Relevant IT certification preferred (e.g., CompTIA A+, Microsoft Certified)

Willingness to work occasional overtime as needed

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.