Overview
On Site
Full Time
Skills
Customer Experience
Collaboration
Teamwork
Performance Management
Preventive Maintenance
Risk Management
Service Desk
Network
Cloud Computing
Regulatory Compliance
Service Delivery
Problem Management
Documentation
Reporting
KPI
Resource Allocation
Recruiting
Continuous Improvement
Leadership
PMP
ITIL
Project Management
Technical Support
Management
IT Service Management
ServiceNow
FOCUS
DICE
Job Details
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Program Manager for a Full-Time position.
Job Summary:
The Program Manager (PM) provides strategic and operational leadership for a 50 FTE enterprise IT support services contract, ensuring the delivery of high-quality, customer-focused technology services across a dispersed and field-heavy user base. The PM will manage all contractual deliverables, staff performance, risk management, and continuous service improvement, maintaining close relationships with agency stakeholders.
Responsibilities:
Required Qualifications:
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Program Manager for a Full-Time position.
Job Summary:
The Program Manager (PM) provides strategic and operational leadership for a 50 FTE enterprise IT support services contract, ensuring the delivery of high-quality, customer-focused technology services across a dispersed and field-heavy user base. The PM will manage all contractual deliverables, staff performance, risk management, and continuous service improvement, maintaining close relationships with agency stakeholders.
Responsibilities:
- Serve as the primary point of contact with the Government COR and other key stakeholders.
- Lead planning, execution, and oversight of all contract services, including service desk, network, server, and cloud operations.
- Ensure compliance with ITIL practices for service delivery, change, incident, and problem management.
- Develop and maintain program documentation, SOPs, and reporting mechanisms.
- Ensure KPIs, SLAs, and quality standards are met or exceeded.
- Manage resource allocation and staffing strategies across multiple functional areas.
- Lead regular performance reviews and continuous improvement initiatives.
- Prepare and present reports and briefings to senior government leadership.
Required Qualifications:
- PMP and ITIL Foundation (v4 preferred) certifications.
- 10+ years of program or project management experience in federal IT environments.
- Demonstrated success leading large-scale IT support teams (50+ FTEs).
- Experience managing geographically dispersed teams and high-touch user environments.
- Strong understanding of enterprise IT service management tools (e.g., ServiceNow).
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.