IT Administrator (Senior Support)

Overview

On Site
USD 28.00 - 30.00 per hour
Full Time

Skills

Performance Management
Preventive Maintenance
Project Management
Process Improvement
ITIL
IT Infrastructure
Problem Solving
Conflict Resolution
Communication
Print Servers
Testing
Vendor Relationships
Performance Metrics
Service Level
Documentation
Service Delivery
IT Security
Auditing
Regulatory Compliance
Customer Service
Issue Resolution
Computer Hardware
Computer Networking
Telephony
Leadership
Mentorship
Team Building
Network
Management
Technical Support
Cloud Computing
Microsoft Office
WebEx
IT Service Management
Service Desk
ServiceNow
JIRA
Help Desk
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law

Job Details

This position is a contract to hire and candidate must be local to Memphis, TN.
Candidate must work initially onsite 5 days/week during regular business hours (Monday to Friday; 8am to 5pm) and hybrid aftewards.
IT Administrator
A TEKsystems client in Memphis, TN is seeking an IT Administrator. The ideal candidate would have 7+ years of IT support experience coupled with leadership (mentorship) skill and project management/process improvement (ITSM/ITIL, etc.) This position is part of our client's team and they are responsible for supporting and maintaining client's technology infrastructure, which is critical to running the business. Specifically, the role will be part of the team that supports any incoming technical support, collaborating closely with data center, network, and operations teams to ensure the business maintains efficient and reliable day-to-day operations. As an expert resource, the candidate will play a key role in leading the IT helpdesk team to resolve complex technical issues, manage escalations, and ensure high-level support to end-users. This role demands advanced problem-solving abilities, exceptional communication skills, and a strong commitment to providing outstanding service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Lead the helpdesk team in diagnosing and resolving advanced technical problems related to hardware, software, networking, and telephony systems.
Manage escalations and act as the highest level of technical support for complex issues.
Oversee printer and print server deployments, following industry best practices to ensure optimal configuration, functionality, and minimal downtime.
Assist with the creation, testing, and deployment of PC images to maintain standardized, secure, and efficient desktop environments across the organization.
Maintain strong vendor relationships, coordinating with external partners to procure hardware, software, and services, and ensuring timely support for any
technical or warranty-related issues.
Monitor helpdesk performance metrics and ensure service-level agreements (SLAs) are consistently met.
Provide mentorship and guidance to junior team members, encouraging continuous learning and professional growth.
Collaborate with other IT teams (data center, network, and operations) to resolve systemic issues, support large-scale projects, and improve overall
infrastructure.
Maintain comprehensive documentation of common issues, troubleshooting steps, and system configurations to enhance team efficiency and service delivery.
Participate in IT projects, including system upgrades, software rollouts, and infrastructure expansions, ensuring they are completed on time and within scope.
Ensure adherence to company policies, regulatory standards, and IT security best practices, contributing to audits and compliance efforts.
Deliver exceptional customer service by effectively communicating with end-users and business partners to address concerns and provide clear updates on
issue resolution.

Ideal Skills/Knowledge Includes:
Strong expertise in diagnosing and resolving advanced technical problems related to hardware, software, networking, and telephony systems.
Proven leadership and mentoring abilities, guiding junior staff and fostering team development.
Experience collaborating with cross-functional teams, including data center, network, and operations groups.
Ability to manage escalations and provide high-level technical support for complex issues.
Experience working in a hybrid on-premise/cloud environment, particularly with Microsoft 365 and collaboration tools like Cisco WebEx.
Proficiency in using IT service management tools (e.g., Service Desk Plus, ServiceNow, Jira) and monitoring helpdesk performance to meet SLAs.
Pay and Benefits
The pay range for this position is $28.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Memphis,TN.
Application Deadline
This position is anticipated to close on Aug 2, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About TEKsystems c/o Allegis Group