Support Executive

Overview

On Site
Hybrid
$30.05 - $44.2 hr
Full Time
Contract - W2
Contract - Independent
Contract - 6+ mo(s)

Skills

Authorization
Management
Root Cause Analysis
Workflow
Technical Support
Payment Systems
Fraud
Regulatory Compliance
Collaboration
Application Support
Programming Languages
Database
Web Services
Conflict Resolution
Network
Analytical Skill
Communication
Java
.NET
Python
SQL
Oracle
SOAP
Middleware
ISO 9000
EMV
IT Service Management
Cloud Computing
Scripting

Job Details

Title: Support Executive

Location: Morristown, NJ (Onsite)
Employment Type: Contract

Compensation
Pay Range:$30.05-$44.20/Hrs

Description
Provide support for payment applications to ensure minimal downtime and adherence to service levels.
Address issues related to transaction failures, connectivity, and integrations with card networks.
Assist in the end-to-end payment card transaction processes, including authorization and settlement.
Investigate and resolve disputes, manage chargeback processes, and ensure compliance with card network rules.
Monitor transaction patterns and support fraud prevention measures.
Perform updates and configurations for payment applications, ensuring security and compliance.
Analyze logs and perform root cause analysis for issues in payment workflows.

Key Responsibilities
Monitor and resolve payment application issues to ensure minimal downtime.
Provide technical support for payment systems and address transaction-related issues.
Troubleshoot payment card transaction processes and support dispute resolution.
Monitor transaction patterns for fraud and support prevention measures.
Perform system maintenance, updates, and ensure compliance with security standards.
Collaborate with various teams to resolve issues and implement system enhancements.
Communicate with internal teams and external clients to resolve payment-related queries.

Qualifications
6-8 years in application support, with 5 years in the payment industry.
Proficiency in troubleshooting applications built on common programming languages.
Strong database skills for querying transaction and dispute data.
Expertise in APIs, web services, and middleware technologies.
In-depth knowledge of payment protocols and EMV standards.
Experience with dispute resolution, chargeback processes, and card network regulations.
Familiarity with regulatory standards and strong analytical and communication skills.

Core Technologies
Java | .NET | Python | SQL | Oracle | REST | SOAP | Middleware | ISO 8583 | EMV | ITSM Tools | Cloud Platforms | Scripting

Contact Information
Gaikwad Shambu,

Benefits
Learn more about our benefits offerings here

EEO Statement
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.