Network Support Technician (On-site)

Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Title

Network Support Technician (On-site)

Primary Responsibilities

* Monitors network-related incidents and requests escalated from the Service Desk and resolves assigned tickets involving network and infrastructure systems.
* Documents network troubleshooting activities, configurations, and resolutions in accordance with departmental documentation standards.
* Identifies, analyzes, and resolves network and infrastructure issues using advanced troubleshooting tools, logs, and collaborative problem-solving techniques.
* Provides professional customer service by communicating status, impacts, and resolution details related to network and infrastructure incidents.
* Performs advanced network troubleshooting to determine root cause of outages, performance degradation, or configuration issues.
* Installs, configures, and supports network infrastructure devices, including switches, wireless access points, firewalls, and related systems, following enterprise standards.
* Collaborates with other IT teams to resolve issues that span network, server, and application responsibilities as needed.
* Provides technical guidance and knowledge transfer to other technicians related to network infrastructure, configurations, and troubleshooting practices.
* Supports and troubleshoots network-connected devices and services in coordination with other technicians and infrastructure teams.
* Participates in network and infrastructure projects, such as network refreshes, wireless upgrades, server replacements, and technology modernization initiatives.
* Supports network-dependent systems and services, ensuring connectivity, performance, and compatibility with enterprise applications and platforms.
* Provides technical input and factual analysis to support team decision-making and infrastructure planning efforts.
* Develops and maintains detailed network documentation, including diagrams, configurations, installation procedures, and troubleshooting guides.
* Coordinates vendor support and service calls for network hardware and infrastructure components, including warranty and non-warranty repairs.
* Maintains accurate records of network incidents, repairs, and vendor interactions related to infrastructure maintenance.
* Installs, maintains, and supports specialized network or infrastructure-related software and services as assigned.
* Evaluates, tests, and recommends network technologies and solutions, including hardware and software, to improve reliability and performance.
* Assists with the configuration, troubleshooting, and support of network connectivity, including switches, VLANs, and wireless access.
* Perform other related duties as assigned.
* Ability to lift up to 50 lbs and stoop, climb / climb a ladder, squat, push, crawl, and bend in all types of weather.

Scope of Work

* Monitor, configure, maintain, and optimize enterprise network infrastructure including Aruba switches, wireless access points, cabling, and supporting systems to ensure availability, performance, and standards compliance.
* Install, configure, maintain, and support physical servers used for network and infrastructure services, including hardware lifecycle management and redundancy validation.
* Administer virtual server environments (Hyper-V and HCI), including provisioning, maintenance, performance monitoring, and high-availability configurations.
* Serve as a Tier 3 escalation resource to diagnose, troubleshoot, and restore down or degraded network devices and services within established response time expectations.
* Design, implement, and validate secure access controls, file server permissions, and group-based ACLs in accordance with least-privilege and security standards.

Education

* Bachelor s or Master s Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education. Example: AS Degree in Computer Science and two years of relevant work experience.

Location

Bartow, FL

Duration

Long-Term

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 3 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra's commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.