Overview
Hybrid
Depends on Experience
Contract - W2
Contract - 44 week(s)
Skills
MS Office
Job Details
Product Support Engineer
Primary Location: Auburn Hills, Michigan
Hybrid position
V-Soft Consulting is currently hiring for a Product Support Engineer for our premier client in Auburn Hills, Michigan.
Education and Experience »
WHAT YOU’LL DO:
Job Responsibilities:
Tow-in and Data Mining Initiative Support - 25%:
Claim Parts from the Field - 10%:
Interested?
Qualified candidates should send their resumes to mkasoju@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
#LI-MK2
#INDSP
Primary Location: Auburn Hills, Michigan
Hybrid position
V-Soft Consulting is currently hiring for a Product Support Engineer for our premier client in Auburn Hills, Michigan.
Education and Experience »
- Bachelor’s degree preferred.
- 5 years automotive relevant experience.
WHAT YOU’LL DO:
Job Responsibilities:
- Failure Resolution Process (FAP) - 40%:
- Monitor field warranty data, filter, organize, prioritize, and select technical topics for follow-up.
- Update PCC tracking lists timely and accurately.
- Develop technical and non-technical approach to address dealer issues.
- Review top warranty, long-term quality, early warning and tow-in concerns to identify problems, investigate customer complaints, workshop findings, repairs performed and research all other potential possibilities surrounding the problem.
- Report market/product concerns in technical detail with pre-analysis in the FAP process.
- Monitor the effectiveness of service solutions and factory corrective actions introduced into production and service repairs.
- Attend factory meetings and topic escalation meetings.
- Conduct follow-up on claimed parts analysis results so FAP documents are updated appropriately.
- Provide technical support to other departments like technical field personnel, technical helpline, parts department, customer service, and Compliance/TREAD.
- Provide diagnosis and service solution information to the Technician Helpline and draft Technical Bulletins for the Field organization.
- Resolve unscheduled and unplanned technical issues.
Tow-in and Data Mining Initiative Support - 25%:
- Help develop and provide feedback if needed for creation of Data Mining topic groupings.
- Begin using Data Mining tool when available and provide helpful feedback to improve accuracy of tool.
- Support internal early warning initiative by investigating new trends in data.
Claim Parts from the Field - 10%:
- Perform preliminary analysis on warranty returned parts with the Quality Analysis team; ships sample parts to the appropriate factories and/or suppliers.
- Maintain and update part submission lists on a regular basis.
- Check and inspect incoming parts from field claims.
- Scrap parts and delete them from submission list when necessary.
- Ensure claimed parts pertaining to responsible PIDs are available.
Interested?
Qualified candidates should send their resumes to mkasoju@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
#LI-MK2
#INDSP
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.