The SAP Basis Manager is a hands-on managerial role with global responsibilities for the availability, performance and maintenance of mission critical applications. This individual will be responsible for collaborating with Infrastructure, Security and Applications teams to proactively ensure applications are sized appropriately, secure and in a supported state according to regular maintenance cycles.  

The SAP Basis Manager is to maintain overall application performance and system stability while supporting business initiatives for Application Lifecycle Management such as installations and patching, refreshes and landscape configuration.  

Role requires 15% travel. 

Job Dimensions & Scope  

• Lead and develop existing team of 14 SAP technical delivery specialists supporting plants/regions and several applications 
• Management and Delivery of Customer Service Level Agreements.  
• Travel: 15% or as required, predominantly within EMEA 

Internal & External contacts 

Internal:

• Reports to Senior Senor Delivery Manager 
• Business Group IT leadership  
• IT Business Operations on all levels 
• Business group functions such as Operations, Supply Chain, Procurement, Finance, Commercial Excellence, Human Resources 
• Site general managers 
• Business unit General Manager and executives 
• Other functional group executives (e.g., HR, Commercial)  
• Corporate Group IT leadership 
• Business Relationship Managers 
• Program manager, Local project managers and site managers 
• Group Information Services teams 
• Internal Audit 

External:

• Consultants / Suppliers / Partners 
• Customers (Technical communication) 
• Trade associations 
• Technology leaders in other companies 
• External auditors 
• Software vendors 

Principal Accountabilities

• Ensure the application portfolio operates matching the business operational schedules 
• Meet agreed SLA’s for all application areas 
• Support the implementation of the any SAP related projects 
• Resource Capacity planning including communication of constraints, alternative resource options, priorities and expected delivery dates of developments to business and Demand Managers / Business Relationship Managers 
• Manage any conflicts and escalations within area of responsibility  
• Oversee third party service providers, when required. 
• Participate in developing standard SAP practices across the business. Ensure a high level of simplification and convergence across the different SAP systems 
• Build stakeholder networks to ensure that the delivery team organisation is recognized as strategic business partner. Software release management including developments and patches 
• Participate in strategic applications long and short-term strategy development 
• Lead, mentor, and manage staff to optimize performance through clear and effective communication to create a positive team environment.   
• Assess technical skills, identify training needs and opportunities, and ensure that required materials and tools are available for direct reports to perform their job responsibilities. 
• Responsible for ensuring the delivery of projects and change within the relevant application area modules. Actively communicating project stat issues and ensure that business needs are understood and met. 
• Collaborate with the IT demand managers. 
• Create estimates for future projects and define capacity needs 
• Enforce policies and procedures to continuously improve the delivery of the SAP and connected solutions and to be compliant with agreed policies such as SOX 
• Managing and drive the SAP systems release process. 
• Management of metrics related to projects, application development and incident resolution 

Major Challenges & Complexities

• Complex business environment, i.e. with regular changes to the scope (Mergers & Acquisitions), different stakeholder goals, global and local approaches 
• Global / Regional Distributed team with very different skill sets and customer culture / approach 
• Multi-tasking and setting priorities, i.e. ensuring the priorities are aligned and respected across the Global/Regional/BU/plants 

Qualifications/Requirements

• 7+ years’ experience in IT or equivalent with supervisory, project management, consulting, and business process reengineering, preferably in a manufacturing environment. 
• Strong knowledge of the systems development life cycle.(SDLC) 
• Business process understanding  
• Ability to think strategically 
• Relationship building with all levels of stakeholders 
• Effective problem-solving skills 
• Effective team builder  
• Written and oral communication skills with ability to communicate technical issues with both technical and non-technical people 
• Detail oriented, able to think ‘big picture’ and understand the levers that impact a business. 
• Ability to handle a high degree of ambiguity and a fast-paced environment where priorities frequently change 
• Accountable for delivering projects on time 
• Good organizational and interpersonal skills. 

Education and Certifications

• Bachelor’s degree in Computer Science, Engineering or related discipline.  
• Fluent English. German language would be an advantage 
• Experienced in large SAP installations on premise and in cloud 

The competencies which will apply to the IT Function:

• Drives Vision & Purpose: Painting a compelling picture of the vision and strategy that motivates others to action. 
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. 
• Sets Priorities & Drives Results: Making good decisions and setting the right priorities as well as consistently achieving results, even under tough circumstances. 
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.  
• Cultivates Innovation: Creating new and better ways for the organization to be successful. 
• Attracts & Develops Talent: Attracting, selecting and developing the best talent to meet current and future business needs.  
• Engages People & Teams: Creates a climate where people and teams are motivated to apply their diverse skills and perspectives and to do their best to help the organization achieve its objectives. 

Salary/ Rate: $50-$60/hour (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week. 

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 27 years, PTP has operated as a premier Information Technology (IT) staffing, consulting, and recruiting firm—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to helping every client make the best hiring decisions possible.

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate. 

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools—including our proprietary platform Pete & Gabi – Rebecca—to support parts of the interview process. These tools help us:

• transcribe interviews,
• summarize candidate responses,
• generate job-related insights
• streamline communication and scheduling.

Please note that

• AI does NOT make hiring decisions.
• All decisions are made by our human recruiters, hiring managers, or client partners.
• The AI does not evaluate facial expressions, emotions, or physical traits.
• It is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

For certain positions, you may participate in:

• a technical interview
• a coding challenge
• a case study
• a client-specific assessment.

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection:

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate

At PTP, every candidate has the right to:

• Request a non-AI interview path
• Ask how your data is being used
• Request access to transcripts or interview recordings
• Request deletion of your AI-recorded interview
• Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience

Our Commitment:

For more than 27 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

• transparent
• compliant
• equitable
• powered by innovative technology that enhances—not replaces—human judgment.

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you

Equal Employment Opportunity

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.