Support Engineer

Overview

On Site
Hybrid
$50 - $55
Contract - W2
Contract - 12 Month(s)

Skills

IT Security
Information Technology
Computer Science
Hardware Management
Microsoft Windows
RAID
VMware
Windows Client
System Administration
Servers
Microsoft Windows Server
Microsoft Operating Systems
Computer Hardware

Job Details

Position: Lab Operations Support Engineer
Location: Gloucester, MA (Onsite 100%)

Duration: 12 months with Possible extension

Pay Rate: $50 - $55/hr

Key Responsibilities

  • Install, configure, and maintain Windows client and server environments.
  • Design, configure, and manage hardware including clustered and standalone servers, blade servers, VMware environments, and storage solutions (RAID, SAN technologies).
  • Deploy and manage monitoring tools to ensure system health and performance.
  • Apply patches and maintain antivirus protection to meet customer security standards.
  • Develop, maintain, and update technical documentation for lab computing equipment.
  • Ensure all Windows servers are compliant with customer security requirements.
  • Manage server and storage hardware within the Data Center environment.
  • Provide 24/7 on-call support for critical system incidents as needed.
  • Lead the escalation process for support issues and critical incidents.
  • Analyze, define, and document technical requirements for system improvements.
  • Support the development and execution of enterprise strategic plans to mitigate risks, address gaps, and enable growth through new technologies.
  • Perform proactive maintenance, monitoring, and reporting to uphold infrastructure integrity.
  • Manage service tickets and resolve operational issues in a timely manner.
  • Participate in root cause analyses to improve system reliability.
  • Collaborate effectively with operations teams and key stakeholders across the organization.
  • Monitor Windows and Linux servers to identify and resolve performance and stability issues.

Qualifications

  • Bachelor s Degree in Computer Science, Information Technology, or related field.
  • Minimum of 5 years of relevant experience in system administration, infrastructure support, and lab operations.
  • Strong expertise in Windows Server environments, VMware, RAID, and SAN technologies.
  • Experience with server and storage hardware management in data centers.
  • Solid understanding of IT security standards and compliance.
  • Proficiency in monitoring tools, patch management, and antivirus solutions.
  • Excellent troubleshooting, analytical, and documentation skills.
  • Ability to work independently and provide 24/7 support as required.
  • Strong communication and cross-functional collaboration skills.
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