Audio Video Technician

Job Title: A/V Technician

Location: Bothell, WA

Job Purpose:

The A/V Technician plays a key role in supporting the collaboration and audiovisual needs of an assigned client site. This is a client-facing role, requiring a professional demeanor and a strong commitment to customer service. The technician will work closely with the Site Lead and fellow team members to provide reliable, efficient A/V support and ensure smooth meeting experiences.

Key Responsibilities:

• Deliver outstanding customer service to clients and end-users.

• Support collaboration technologies, including:

  • Microsoft Teams

  • Meetup devices

  • Owl video devices

  • Webex

  • Zoom

• Assist users with:

  • Scheduling meetings involving A/V technology

  • Requesting technical support

  • Basic operation of conferencing tools

• Troubleshoot Level 1 technical issues:

  • Replace basic equipment

  • Swap cables and check connections

  • Perform fundamental diagnostics

• Escalate unresolved issues appropriately and follow documented processes.

• Perform scheduled weekly room checks and quarterly preventative maintenance on A/V systems.

• Manage and update support tickets in the client s Incident Management System.

• Submit standard reports on a weekly, monthly, and quarterly basis as required.

• Comply with all internal policies, including:

  • Timekeeping and attendance

  • Overtime authorization

  • Leave requests

• Follow all client-specific (BMS) policies and procedures.

Skills & Qualifications:

• Experience:

  • 1 3 years working with A/V equipment

  • 1 3 years troubleshooting technical issues

  • 1 3 years in a client-facing or customer service role

• Technical Knowledge:

  • Basic understanding of IP networking

  • Familiarity with A/V signal flow concepts

• Personal Attributes:

  • Strong communication and problem-solving skills

  • Ability to work independently and in a team

  • Commitment to professionalism in a customer service environment

Physical Requirements:

• Ability to lift and carry up to 50 lbs

• Comfortable walking and standing for extended periods

• Ability to climb ladders up to 10 feet (3 meters)

• Willingness to travel within Washington State (local only, no overnight stays)