Sr System Support Analyst

  • San Carlos, CA
  • Posted 10 hours ago | Updated 10 hours ago

Overview

On Site
45 - 48
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
100% Travel
Unable to Provide Sponsorship

Skills

Mac OS
MDM
SCCM
Azure
AWS
Microsoft 365
Active Directory
Amazon Web Services
OS X
ServiceNow
Mobile Device Management
Microsoft SCCM
Master Data Management
Endpoint Protection

Job Details

General IT Support & Administration:

  • Provide advanced troubleshooting and technical support for hardware, software, and network-related issues.
  • Ensure system security and compliance with organizational policies.
  • Manage IT projects related to system upgrades, migrations, and implementations.
  • Collaborate with cross-functional teams to enhance IT support processes and user experience.
  • Maintain IT documentation, procedures, and asset management.
  • Provide training and guidance to junior IT staff and end-users.
  • Offer on-site and remote assistance, and quickly and efficiently troubleshoot issues.
  • Provide second and third-line IT support to employee issues escalated from our Service Desk.
  • Administer and maintain IT systems, including cloud applications and enterprise software.
  • Incident Management & Troubleshooting:
  • Diagnose and resolve hardware, software, and network issues on Windows, macOS, and mobile platforms.
  • Troubleshoot and support enterprise applications, email, VPN, remote access, and collaboration tools (e.g., Microsoft 365, Zoom, Teams, etc.).
  • Escalate complex issues to specialized IT teams while ensuring prompt resolution for executives.
  • Maintain detailed documentation of incidents, solutions, and preventative measures.

  Computer Skills:

  • Windows 11, Office 365, AWS, SCCM, Intune, Mac OSX, JAMF, MDM, Azure, Active Directory.

  Conference & Event Support:                                     

  • Support AV equipment, video conferencing, and hybrid meeting solutions.
  • Provide on-demand IT assistance during presentations and high-profile meetings.
  • Assist end users with best practices for effectively using IT solutions.

  Technical Skills:

  • Strong expertise in Windows OS and experience in macOS and iOS platforms.
  • Hands-on experience with enterprise IT environments, including Active Directory, Microsoft O365, Exchange, OneDrive, SharePoint, Teams, and Zoom.
  • Proficiency in troubleshooting network connectivity,
  • Experience with AV technologies, video conferencing systems, and remote collaboration tools.
  • Knowledge of mobile device management (MDM) solutions, encryption, and endpoint security tools.

  Other Qualifications: Service Now or other ITSM tools.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.