Catalyst (formerly Viptela) SDWAN Tech : CCNA/CCNP : Security Clearance

Position : Catalyst (formerly Viptela) SDWAN Tech : CCNA/CCNP : Security Clearance
Location : United States (Remote)
Duration : Contract : 12 Months
Experience : 10+ Year

Description
Needs Catalyst (formerly Viptela) SDWAN knowledge
Will need security clearance
CCNA/CCNP Preferred

This position will be responsible for the testing of layer 1 and layer 2, implementation of services at layer 1, 2, and occasionally 3, including private line services; Ethernet, Multi-Protocol Label Switching (MPLS), Virtual Private Network (VPN), DIA, Voice, Security, Managed Services and Software-Defined Wide Area Network (SD-WAN) suite of products. Responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation and post activation with customers.

The Main Responsibilities
Complete activations for external customers with some oversight.
Partner with the applicable departments to trouble shoot activations for Customer Care Managers, Account teams and Field Ops
Troubleshoot post-activation issues.
Proficiently process orders according to service level agreements (SLAs), M&P's, On-Time Performance objectives and quality standards.
Proficiently manage the assigned queue (may be an Automatic Call Distribution (ADC) call queue where assigned) to maintain service level objectives.
Maintain and support the network infrastructure.
Update all systems and databases with careful attention to detail.
Provide accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.
Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
Maintain a commitment to safe practices and hold others equally accountable.
Complete designated amount of work in a specified timeframe with a high degree of quality.
Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

What We Look For in a Candidate

Minimum Qualifications:
Associates degree or equivalent education and relevant experience.
5+ years of related experience or equivalent.
May require technical certification.
Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies
Understanding and ability to interpret Circuit Designs
Beginner experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM
Beginner experience with Network Hardware including Routers, Switches, Wireless Access Points
Beginner experience working with Internet and Private Network Solutions
Beginner experience configuring Customer Provided Equipment (CPE) Routers and Switches
Beginner experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions
Beginner experience configuring CPE Routers and Switches
Preferred Qualifications:
Telecommunications or other relative field of study/work
Experience with SDWAN activations, troubleshooting and turn ups Catalyst (formerly Viptela) experience is a major plus
Certifications on related telecom or networking field (2 certifications preferred - Cisco Certified Network Associate and/or Metro Ethernet Form (MEF))
Experience in working in a fast-paced environment and dealing with ambiguity (thinking outside of the box).
Intermediate knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, Voice, MPLS, Internet Protocol, Dense Wavelength Division Multiplexing (DWDM) and Classless Inter-domain Routing (CIDR)
Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco
Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay, Juniper, Juno OS, DNS, Radius and UNIX
Exposure to Network Design (LAN, WAN and ISP) and troubleshooting
Fundamental knowledge of all Ethernet Topologies.