Communications Consultant 3 - Contingent

Communications Consultant 3- Chinese
Charlotte North Carolina 28269
Hybrid Schedule
Pay Range $50.00-$55.00 hourly
Full Time W2
Contract- 9 months

4 years of translation industry experience - Bilingual speaking reading and writing proficiency in Chinese Traditional and Simplified/English

Description

• In this contingent resource assignment, you may:
• Consult on or participate in moderately complex initiatives and deliverables within Communications and contribute to large-scale planning related to Communications deliverables.
• Review and analyze moderately complex
• Communications challenges that require an in-depth evaluation of variable factors.
• Contribute to the resolution of moderately complex issues and consult with others to meet Communications deliverables while leveraging solid understanding of the function policies procedures and compliance requirements. Collaborate with client personnel in Communications.

• 4 years of Public Relations Media Relations or Corporate Communications experience or equivalent demonstrated through one or a combination of the following: work or consulting experience training military experience education.

• Translate review proof and validate content in context as applicable while adhering to strict style guides terminology deadlines and procedures
• Conduct post-translation review and spot-checking for language accuracy and consistency reporting defects and verifying fixes
• Respond to client feedback analyzing legal and/or compliance feedback provided acting as a liaison to settle any pending issues and verifying feedback implementation by vendors - Address linguistic queries and consultations on a daily basis from internal clients and vendors
• Maintain linguistic assets e.g. Glossary Style Guide - Support ad hoc projects and initiatives as needed

• 2 years of Management consulting Strategy Consulting or Business Operations experience or equivalent demonstrated through
• 4 years of translation industry experience - Bilingual speaking reading and writing proficiency in Chinese Traditional and Simplified/English

• Excellent verbal written and interpersonal communication skills
• Strong presentation skills
• Intermediate to advanced Microsoft Office Word Excel Outlook and PowerPoint skills
• Strong project management skills
• Solid problem solving skills
• 4 years of experience as a professional translator and editor or proofreader translating reviewing and providing feedback on marketing finance legal and banking material targeting Chinese-speaking audiences
• 3 years of verifiable professional experience translating / transcreating creative content such as marketing and public relation communication content - Expertise in transcreating that connects emotionally and is culturally appropriate with the target audience in Chinese Traditional and Simplified
• Bachelors degree in Chinese translation or linguistics
• ATA certification
• A diplomatic and professional approach to providing and receiving feedback and critiques
• A willingness to look beyond the day-to-day work and seek out opportunities and understand big pictures -
• Ability to collaborate in a virtual team environment and develop effective relationships with both internal clients and external vendors
• Ability to multi-task and prioritize in a time-sensitive and deadline-driven environment
• Adaptability flexibility and attention to detail - Positive attitude and the willingness to constantly learn new things
• Experience with Computer Assisted Translation and Terminology tools such as Wordfast Studio SDLX Trados MultiTerm etc.
• Experience with Adobe Acrobat and other common content tools
• Experience with translation management systems SDL TMS or WorldServer
• Experience with translation and terminology management tools Trados Studio WorldServer SDLX or equivalent
• Experience using Internet-based resources such as dictionaries and glossaries - Experience working in a complex matrixed organization Job Expectations - Must take and pass required language assessment
• Must be able to report to a physical office on a hybrid schedule
• Job Locations - Charlotte NC

• Days are flexible, but will be consistent week to week (if they want to work Monday, Tuesday, Thursday, they'll be expected to keep that schedule)
• Team members work 8 hour work day inside of work the team covers between 8 AM and 6 PM EST, this position is expected to align to traditional East Coast hours.

• Experience with translating both Traditional AND Simplified Chinese
• Four years of experience in translation, being bi-lingual doesn't automatically mean they can translate
• Use of translation tools like Trados Studio, Multiterm, or TMS (Translation Management System)
• American Translations Association (ATA) certification
• Able to pass a language assessment.
• Worked for a major financial institution and understands the jargon unless they're a very seasoned translator
• Flexible, can handle unexpected changes to the workload where they need to help a team member or stay another hour.
• Language Customer Experience team supports all groups and enterprise functions with their translation needs.
• Takes English content and translates it into foreign languages. Most popular language is Spanish, second is French Canadian, third is Chinese. Handles verbal and written.
• Primarily works on customer service letters, also internal communications and digital content on apps and websites.
• Delivered 11,500 jobs in 2023 ranging from small letters to hundreds of pages. Served 36 target languages, about 80% of volume is Spanish
• .Group split into 2 core functions, one team of linguists and one team of project managers.
• Project managers take the work requests first and delegate them to the linguists.
• This will be the one Chinese linguist on the team to go with 7 Spanish linguists and 2 French Canadian linguists.
• Backfilling a resource who is reaching tenure
• .This team member will be helping to cover a high volume of work.
• Job consists of:- Translation of material- Back Translation: translates to target language and then translates it back to the original message to ensure it meets the spirit of the content-
• In Context Review: reviewing content in its final layout, say on a webpage as it will be published
• Language Quality Control (LQC)/Self Assurance Review: Proof reading content already translated by another party.
• Maintain linguistic assets like the Chinese glossary and the Style Guide.- Supports ad-hoc projects.
• Will work with third party vendors called Language Service Providers (LSP's) that handle outsourced tasks for languages not able to be handled in house and overflow work. Internal cutoff for this team is 500 words, otherwise it goes to the LSP.
• The Linguist may work with LSP to handle the LQC or vice versa. LSP's handle about 80-85% of the distributed workload.
• There is a workflow tool used that will display the dashboard of jobs the PM has delegated to them.
• The linguist will review the need on the dashboard and handle the need. Uses a translation tool to run translation through like glossaries and style guides as well as a translation memory tool to check for existing content matching the need that may be reused.

• Translate, review, proof, and validate content in context as applicable while adhering to strict style guides, terminology, deadlines, and procedures
• Conduct post-translation review and spot-checking for language accuracy and consistency, reporting defects, and verifying fixes
• Respond to client feedback, analyzing legal and/or compliance feedback provided, acting as a liaison to settle any pending issues, and verifying feedback implementation by vendors Address linguistic queries and consultations on a daily basis from internal clients and vendors
• Maintain linguistic assets (e.g. Glossary, Style Guide)
• Support ad hoc projects and initiatives as needed

• 2+ years of Management consulting, Strategy Consulting, or Business Operations experience, or equivalent demonstrated through 4+ years of translation industry experience Bilingual speaking, reading, and writing proficiency in Chinese (Traditional and Simplified)/English

Pay Range: $50.00 - $55.00 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.