Overview
Job Details
Join an innovative team as a Technical Writer, where you'll play a pivotal role in crafting essential documentation for cutting-edge projects. This position offers a dynamic environment to enhance your skills and contribute to impactful content development.
Responsibilities
- Develop and maintain comprehensive work instructions for various product lines, ensuring top-notch quality through regular audits and reviews.
- Design and manage platforms for training, reference, and troubleshooting materials to support project teams effectively.
- Facilitate the engineering change management process to ensure seamless deployment.
- Contribute to content and project management strategies by gathering insights and organizing customer feedback.
- Collaborate with data teams to evaluate and enhance the effectiveness of technical content using engagement metrics.
- Identify and implement process improvements and documentation design enhancements to overcome development roadblocks.
Skills
- Proven experience in technical writing and process development.
- Strong understanding of systems architecture and ability to support tools as a Subject Matter Expert.
- Excellent communication skills to work effectively with internal partners and customers.
- Ability to think strategically and convey complex information in a written format.
Preferred Skills
- Experience with content management and project management strategies.
- Familiarity with designing content templates and documentation best practices.
- Proficiency in using engagement metrics to optimize content effectiveness.
At Horizontal, we are committed to fostering a diverse, equitable, and inclusive environment where every team member can thrive and contribute to their fullest potential.
Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.
Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $25 - $57 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.