IT Help Desk (Entry Level)

Overview

On Site
$70000 - $85000.00 per annum
Full Time

Skills

IT Help Desk (Entry Level)

Job Details



Job Title: IT Help Desk
Job Location: San Diego, CA 92101
Job Type: Direct Hire, 100% Onsite
Salary Range: $70,000 - $85,000


Job Summary:


We are seeking a proactive and customer-focused IT Help Desk professional to provide remote and occasional onsite technical support for our employees across multiple jobsites. This role requires hands-on experience with Windows environments, user account administration, and cloud-based collaboration tools.



Key Responsibilities:




  • Provide remote and occasional onsite IT support to jobsite personnel including project coordinators, engineers, and office staff.




  • Diagnose and resolve hardware and software issues via phone, email, and remote access tools.




  • Manage Active Directory tasks such as user account creation, password resets, and security group updates.




  • Configure and deploy laptops, desktops, mobile devices, and printers for remote and onsite users.




  • Support document sharing and collaboration tools including ShareFile and Box.




  • Assist with basic networking tasks including Wi-Fi connectivity, VPN access, and printer setup.




  • Implement and maintain endpoint protection and patching practices to enhance security posture.




  • Track and manage IT hardware inventory across multiple locations.




  • Create and maintain user guides and documentation for common troubleshooting procedures.




  • Coordinate with third-party vendors for hardware repairs and software escalations.





Qualifications & Skills:




  • 1-2 years of experience in IT Help Desk or Technical Support roles, preferably in multi-site or remote environments.




  • Proficient in Windows OS, Office 365, Active Directory, and remote support tools (e.g., TeamViewer, Remote Desktop).




  • Familiarity with cloud-based platforms like ShareFile, Box, or similar solutions.




  • Strong foundational skills in IT troubleshooting: password resets, software installation, printer configuration, and user access management.




  • Working knowledge of basic networking: Wi-Fi troubleshooting, VPN connectivity, and internet access issues.




  • Excellent verbal and written communication skills with a strong emphasis on customer service.




  • Highly organized and able to manage and prioritize multiple support tickets efficiently.





All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Ledgent Technology