Overview
On Site
USD 20.00 - 22.00 per hour
Full Time
Skills
Customer Service
Finance
Information Technology
Help Desk
Technical Support
Computer Hardware
Documentation
Collaboration
Teamwork
SAFE
System Administration
Microsoft Windows
Problem Analysis
Customer Relationship Management (CRM)
Higher Education
Training
BigFix
Active Directory
Group Policy
Management
CompTIA
Microsoft
Microsoft Certified Professional
ITIL
Innovation
Science
Research
Professional Development
Military
SAP BASIS
Law
Job Details
Job Description
The Finance Information Technology department seeks a customer service focused Computer Support / IT Specialist to provide technical assistance to faculty and staff in the Vice President for Finance senior management area. The successful candidate will provide excellent customer service while resolving service requests and incidents in a timely manner, communicating effectively, and being a positive contributor to the Finance Information Technology team.
Key responsibilities of this position include:
Leverage the centralized helpdesk solution to provide technical support to users with
Configure, install and update computer hardware, software, and peripheral
Create and maintain accurate process documentation as needed.
Perform miscellaneous job-related duties as assigned.
Communicate with a broad range of users about technical topics at a level
Uphold the universal competencies of teamwork, maintaining a safe and secure work environment and diversity commitment.
Required Qualifications
Experience with basic system administration tasks in a Windows operating system environment;
Experience configuring and deploying Windows computers;
Ability to demonstrate practical troubleshooting and problem analysis techniques;
Demonstrable skills for and commitment to good customer relationship management;
Preferred Qualifications
Bachelor's degree from an accredited institution of higher education OR an equivalent level of training and experience;
Experience with BigFix, Microsoft Intune Endpoint Management, etc.
Experience in an Active Directory domain environment (Group Policy, managing security groups, etc.)
Currently hold relevant entry-level industry certification(s) (CompTIA A+, Microsoft MCP, ITIL Foundation v.3, etc.)
Pay Band
4
Overtime Status
Non-Exempt: Eligible for overtime
Appointment Type
Regular
Salary Information
$20 - $22/hour
Hours per week
29
Review Date
5/15/2025
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance . These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Zach LaCroixat during regular business hours at least 10 business days prior to the event.
The Finance Information Technology department seeks a customer service focused Computer Support / IT Specialist to provide technical assistance to faculty and staff in the Vice President for Finance senior management area. The successful candidate will provide excellent customer service while resolving service requests and incidents in a timely manner, communicating effectively, and being a positive contributor to the Finance Information Technology team.
Key responsibilities of this position include:
Leverage the centralized helpdesk solution to provide technical support to users with
Configure, install and update computer hardware, software, and peripheral
Create and maintain accurate process documentation as needed.
Perform miscellaneous job-related duties as assigned.
Communicate with a broad range of users about technical topics at a level
Uphold the universal competencies of teamwork, maintaining a safe and secure work environment and diversity commitment.
Required Qualifications
Experience with basic system administration tasks in a Windows operating system environment;
Experience configuring and deploying Windows computers;
Ability to demonstrate practical troubleshooting and problem analysis techniques;
Demonstrable skills for and commitment to good customer relationship management;
Preferred Qualifications
Bachelor's degree from an accredited institution of higher education OR an equivalent level of training and experience;
Experience with BigFix, Microsoft Intune Endpoint Management, etc.
Experience in an Active Directory domain environment (Group Policy, managing security groups, etc.)
Currently hold relevant entry-level industry certification(s) (CompTIA A+, Microsoft MCP, ITIL Foundation v.3, etc.)
Pay Band
4
Overtime Status
Non-Exempt: Eligible for overtime
Appointment Type
Regular
Salary Information
$20 - $22/hour
Hours per week
29
Review Date
5/15/2025
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance . These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Zach LaCroixat during regular business hours at least 10 business days prior to the event.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.