Overview
On Site
Full Time
Skills
Leadership
Mentorship
Service Level
Training And Development
Inventory
Incident Management
Backup
Project Management
Management
Collaboration
Strategic Planning
IT Infrastructure
Stakeholder Engagement
Technical Support
DICE
Job Details
JobID: 49851
Title: Regional IT Support Manager
Location: Scranton, PA
Overview:
Leadership & Management:
o Lead, mentor, and manage a team of IT support professionals across the region.
o Ensure the team meets service level agreements (SLAs) and delivers high-quality support.
o Conduct regular performance evaluations and provide ongoing training and development opportunities to the team.
Technical Support:
o Oversee the day-to-day IT support operations, inventory, including incident management, service request fulfilment, troubleshooting, user support, and system maintenance.
o Manage regional IT infrastructure
Ready to work during non office hours, weekend, holidays if situation demands. End goal must be to keep sytems running that supports business
o Coordinate with global IT teams to implement and maintain IT policies, procedures, Backup / DR and security protocols.
Project Management:
o Manage IT projects and initiatives within the region, ensuring timely and successful delivery.
o Collaborate with cross-functional teams to support business initiatives and technology deployments.
Strategic Planning:
o Develop and implement strategies to improve IT support efficiency and effectiveness within the region.
o Identify and address potential risks and vulnerabilities in the IT infrastructure.
Stakeholder Engagement:
o Serve as the primary escalation point of contact for regional IT-support related issues, working closely with local business managers to understand their needs.
#DICE
#ZR-PRO
Title: Regional IT Support Manager
Location: Scranton, PA
Overview:
Leadership & Management:
o Lead, mentor, and manage a team of IT support professionals across the region.
o Ensure the team meets service level agreements (SLAs) and delivers high-quality support.
o Conduct regular performance evaluations and provide ongoing training and development opportunities to the team.
Technical Support:
o Oversee the day-to-day IT support operations, inventory, including incident management, service request fulfilment, troubleshooting, user support, and system maintenance.
o Manage regional IT infrastructure
Ready to work during non office hours, weekend, holidays if situation demands. End goal must be to keep sytems running that supports business
o Coordinate with global IT teams to implement and maintain IT policies, procedures, Backup / DR and security protocols.
Project Management:
o Manage IT projects and initiatives within the region, ensuring timely and successful delivery.
o Collaborate with cross-functional teams to support business initiatives and technology deployments.
Strategic Planning:
o Develop and implement strategies to improve IT support efficiency and effectiveness within the region.
o Identify and address potential risks and vulnerabilities in the IT infrastructure.
Stakeholder Engagement:
o Serve as the primary escalation point of contact for regional IT-support related issues, working closely with local business managers to understand their needs.
#DICE
#ZR-PRO
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.