Salesforce Techno-Functional SME

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector's IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.

*This is an exempt position. Salary commensurate with experience*

Overview:

We are seeking an experienced Salesforce Techno-Functional SME who will support our client. This role will be responsible for helping draft and execute a plan and approach for understanding the current state process for a Medicaid/HHS organization and how these can be improved with out-of-the-box Salesforce functionality. The ideal candidate will have intensive Salesforce experience and specialize in direct requirement gathering from business users.

Duties:

• Analyze current state business processes within the Medicaid/HHS organization

• Document existing workflows, pain points, and improvement opportunities

• Create comprehensive Salesforce process maps and documentation for implementation

• Conduct direct requirement gathering sessions with business users, facilitate workshops with stakeholders, and translate business needs into functional requirements.

• Design future-state solutions using out-of-the-box Salesforce functionality

• Develop design principles and guardrails for Salesforce solutions

• Write clear, detailed user stories for development teams

• Configure out-of-the-box Salesforce features, set up workflows, approval process, and automation.

• Create and maintain documentation on processes and system configurations.

• Deliver regular updates and present findings and recommendations to stakeholders and leadership.

• Apply healthcare industry knowledge to solution design to ensure solutions comply with regulations and standards.

Mandatory Qualifications: (must be qualifiable)

• Bachelor's degree in relevant field such as Business, Healthcare, or Information Technology.

• Must hold Salesforce Certifications: Salesforce Administrator and Salesforce Service Cloud. Additional certifications are a plus.

• 10+ years of intensive and progressive experience as a Salesforce Business Analyst, specializing in direct requirement gathering from business users.

• 3+ successful completions of full lifecycle Salesforce implementations.

• Demonstrated success in implementing Salesforce solutions, preferably within Medicaid or large healthcare systems.

• Strong experience in drafting comprehensive future-state Salesforce roadmaps.

• Strong analytical skills and experience working with hybrid agile environments, including drafting future state recommendations and writing user stories.

• Strong experience with configuring Salesforce out-of-the-box features within Salesforce Service Cloud, and/or Public Sector Solutions.

• Skilled in creating Design Principles, or Salesforce design guardrails

• Strong communication skills and ability to interact with stakeholders to gather information, provide updates, and deliver reports.

Desirable Qualifications:

• Master's degree in relevant field such as Business, Healthcare, or Information Technology.

• 2+ years' experience in a large healthcare system

• Certifications and experience with process improvement techniques (such as Lean Six Sigma, Agile, PDCA cycles, and Kanban), Project Management, Business Analysis, or similar.

• Technical certifications such as ITIL service management, COMP TIA certifications, Oracle, Microsoft, Cisco, AWS.

• Experience in areas such as IT Governance, IT Auditing, IT Risk Management, etc.

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.