Print Support Specialist

Overview

On Site
$20 - $25 hr
Contract - W2
Contract - Independent
Contract - 3+ mo(s)

Skills

Repair
Project Management
Preventive Maintenance
Performance Management
Network
Printers
Trac
Remote Access
End-user Training
Reporting
Inventory
Management
Procurement
Technical Support
Hardware Support
Computer Hardware
Computer Networking
HP
Customer Service

Job Details

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Print Support Specialist
Austin, TX 78723 (Onsite) (The worksite will vary depending on which hospital machine repair is needed.)
3 Months (Temp to Perm)
Mon-Fri, 8am - 5pm
Driving: Yes driving between client sites in personal vehicle is required.

Client is seeking a Print Support Specialist I to support printers at various Health sites in Austin, TX. This role involves first-response technical support, troubleshooting printer issues, managing hardware and supplies inventory, and maintaining printer fleet records. Driving to multiple hospital locations in a personal vehicle is required.

Responsibilities

  • Provide daily support for network and workstation printers

  • Respond to customer service requests; troubleshoot and resolve issues

  • Escalate unresolved problems to senior technician or account manager

  • Keep users informed on ticket progress

  • Document all service activity in TRAC Solution

  • Provide remote access support and user training

  • Track and report printer fleet status, including meter reads

  • Maintain on-site printer hardware, parts, and consumables inventory

  • Manage printer procurement and hot swap units as needed

Requirements

  • High School Diploma or equivalent (additional technical education preferred)

  • Experience in IT Help Desk or hardware support

  • Familiarity with printer hardware and basic networking

  • HP certifications preferred

  • Excellent customer service and troubleshooting skills

  • Ability to lift up to 20 lbs., stand, walk, bend, and use hand tools

  • Must have a valid driver s license and personal vehicle for site travel

  • Business casual dress code; comfortable shoes recommended

  • No COVID vaccination requirements

  • Use of tools such as dollies may be required

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.