JIRA Consultant

NOTE: MUST BE A JIRA EXPERT WITH 10+ years experience.
Looking a JIRA expert with at least 10+ years who can config and customize as per the different needs for the different groups using it.
The task is to configure, customize, and streamline Jira to support various departments without disrupting current operations.
Think of them as a Jira doctor they ll first diagnose how Jira is being used, listen to different teams, and then build a better, more tailored setup that works for everyone, especially our Program Management Office (PMO).
Will coordinate with PMO gather requirement and implement solutions like configure and customize as the requirement.
This is Cloud Jira.
Looking a candidate who s just not a admin but more than that like means expert knowledge of Jira capabilities - custom views, custom fields, and its suite of products. Advanced configuration beyond out-of-the-box features
Background as a Jira Admin, Jira Consultant, or Atlassian Expert.
Job Summary:
Looking for a someone highly proficient in Jira to help configure and customize our instance to address the needs of multiple user groups with different needs: this includes program management, regulatory needs, portfolio visibility and management, as well as dev team management.

The person in this position will be able to assess (through a core working team as well as interviews with Jira users) and understand our current Jira implementation, its different workspaces, its configuration, and its use across teams. This person will take the new requirements of the Program Management Organization (PMO) and consult and implement solutions which address the PMO requirements while ensuring that existing stakeholders needs are understood and accounted for.

This person would be directly managed, in terms of priorities and requirements, by the head of PMO for the org, but would need to embed with an existing small team who administers our Jira instance, which fulfills business and regulatory needs.

This small team will be able to provide some guardrails to ensure that whatever changes we need to do don't disrupt these other business and regulatory needs.

Key Responsibilities:
Assess and understand existing Jira & Confluence implementation
We have an existing Jira/Confluence implementation
It includes both Cloud and On-Prem. This is mostly about Cloud Jira.
We have multiple team-managed spaces as well as the regular centrally-managed space
Understand the existing stakeholder landscape for Jira/Confluence and their requirements
First work with PMO to understand what outcomes and uses that PMO wants to use for Jira
Then work through the core and extended teams to understand the different stakeholder groups, how they use Jira, and why
Consult with PMO on their new needs and requirements and Jira s ability to meet them
Help work with PMO on a plan to address PMO requirements in a way that minimizes the disruption to existing teams and how they do work.
Help PMO understand what changes need to be made in Jira (configuration, customization, custom reports, new tools) to enable this.
Implement these changes
Work with PMO on integrations of Jira data with other company portfolio management tools
Consult and assist in creating a roadmap of Jira improvements
Work with a core team to help define a longer term, north star vision of how Jira should be used in our group
Help define workable milestones which will get us there, with our without support from contingent workers
Assist in migration of data from existing data sources (Confluence databases, Smartsheets) to Jira
Once we have met a baseline set of needs of PMO, help get data which exists in other forms (Confluence databases, spreadsheets, Smartsheets) migrated into Jira to build a single source of truth
Qualifications:
Expertise in Jira and Confluence Expertise, in this case, means expert knowledge of Jira capabilities not just out-of-the-box administration, but also through custom views, custom fields, and its suite of products.
Ability to understand multiple (and sometimes conflicting) stakeholder needs and provide options and their respective trade-offs.