Overview
On Site
$81.56 hr
Full Time
Contract - W2
Contract - Independent
Contract - 12+ mo(s)
Skills
SKILLS TO BE ASSIGNED
Job Details
Job Description:
Job Title: Program Manager
Job Type: 12+ Months (Potential Extension or Conversion)
Location: Cupertino, CA (Hybid)
Payrate: $70 - $75/ hour on W2
Description:
Key Qualifications:
Benefits Info:
Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Job Title: Program Manager
Job Type: 12+ Months (Potential Extension or Conversion)
Location: Cupertino, CA (Hybid)
Payrate: $70 - $75/ hour on W2
Description:
- As Retail CRM Manager, you will drive Retail s CRM capability for the global retail business focused on customer acquisition and retention.
- You will ensure the health of the capability by delivering database integration, privacy compliance, and quality measurement.
- Through this role you will grow customer lifetime value with an optimized and evolving portfolio of communication levers that you help to integrate.
- You will effectively partner with analytics to design an effective and scalable measurement system and identify the key events through mining complex data sets.
- Additionally, you will partner with business, database, and product owners to design specific opportunities to engage customers by delivering a dynamice infrastructure that leverages existing and new technologies.
- You will serve as the CRM technology and execution expert ensuring functionality and processes are aligned to brand, business, and program priorities.
Key Qualifications:
- 8-10 years experience designing and leading a CRM function/team across a matrix organizational structure for a multi-national e-commerce company.
- Experience identifying and advocating CRM technologies and programs that deliver personalized, automated on platform and outbound communications at scale.
- Retail (online and in store) and product launch experience preferred
- Experience working in a global organization on multi-market, multi-language projects
- Comfort with data analysis, building forecasts and evaluating models to drive key KPIs
- Able to work independently and with ambiguity innovating down to the details to develop a new idea
- Strong program and project manager skills
- Able to manage complexity by synthesizing information
- Extraordinary storyteller with strong written and verbal communication skills; strong at building and delivering compelling presentations
- Able to engage, influence and balance needs of multiple stakeholders at all levels
- Top performer consistently achieving results and persisting in the face of challenges
- Curious and proactively learns through experimentation when tackling new problems
- Team-player, strong collaborator
- Bachelor s degree in relevant subjects preferred but not required
Benefits Info:
Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
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