Marketing Loyalty Consultant

Software Guidance & Assistance, Inc., (SGA), is searching for a Marketing Loyalty Consultant for a CONTRACT/ assignment with one of our premier Hospitality clients in REMOTE.
30 hours per week
Contract through 12/2025
100% remote

The Company Rewards team is seeking an experienced consultant at the Senior Manager or Director level to support key loyalty initiatives. This role will be instrumental in driving forward critical projects, maintaining strong field engagement and enrollment programs, and ensuring continuity across several loyalty-related programs.

New Loyalty Initiatives

• Act as the primary point of contact for major loyalty program initiatives
• Manage project workflows and timelines, ensuring steady progress
• Collaborate cross-functionally with key business partners
• Oversee development of digital programs
• Track program results and provide regular updates to leadership
• Support communication strategy and execution

Field Engagement Program Management

• Manage field engagement programs including communications and points disbursement
• Serve as the primary contact for internal incentive programs - monitoring the program and supporting international regions
• Launch and track promotions
• Serve as the contact for inquiries
• Assist with quality assurance changes to further integrate loyalty

Ongoing Enrollment Program Management

• Monitor enrollment initiatives and serve as a liaison from the loyalty team
  • Share regular updates with leadership

• Monitor enrollment data, proactively identifying trends, discrepancies, and opportunities for improvement. Share insights and recommendations regularly with leadership and create action plans for improvement.

Additional Tasks

• Conduct brand standards audits to support loyalty integration
• Manage point budget allocations related to this role and ensure budget adherence
• Organize and lead global loyalty meetings
• Manage QR code requests and creation for the Company Rewards team
• Coordinate with Communications and Loyalty Operations to ensure timely and accurate delivery of franchisee communications

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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