Oracle Acme Packet Session Border Controller (SBC) Support Engineer

Overview

Accepts corp to corp applications

Skills

configuration
Oracle Acme Packet Session Border Controller
SIP

Job Details

Job Summary:

We are seeking an experienced Oracle Acme Packet Session Border Controller (SBC) Support Engineer to provide hands-on support and configuration for enterprise-grade voice and SIP infrastructure. The ideal candidate will be responsible for maintaining the health, performance, and security of Oracle SBC environments in VoIP and unified communications networks.

Key Responsibilities:

  • Provide operational support for Oracle Acme Packet SBCs (physical and virtual appliances)

  • Perform SIP trunking configuration, call routing, media negotiation, and NAT traversal

  • Monitor SBC systems for performance, availability, and security compliance

  • Conduct SIP call tracing, log analysis, and resolve signaling/media-related issues

  • Apply firmware upgrades, security patches, and backup/restore configurations

  • Interface with telecom carriers, VoIP providers, and internal IT teams to resolve call quality and connectivity issues

  • Implement and manage access control lists (ACLs), DoS protection, and encryption protocols (TLS/SRTP)

  • Document support procedures, configuration baselines, and change controls

  • Collaborate with voice and network engineering teams on new SBC implementations and integrations

Required Skills & Qualifications:

  • 5+ years of hands-on experience supporting Oracle Acme Packet SBCs (e.g., 4500/4600/6300 or vSBC)

  • Strong understanding of SIP signaling, VoIP protocols, RTP/RTCP, media anchoring, and call flows

  • Experience in SBC CLI (ACLI) and Web GUI configuration

  • Proficiency in SIP ladder diagram interpretation and packet capture tools (e.g., Wireshark, Oracle EOM)

  • Experience with telephony integrations (e.g., Genesys, Avaya, Cisco, Microsoft Teams)

  • Working knowledge of SBC security policies, NAT/firewall behavior, and session routing

  • Excellent troubleshooting and customer support skills

Preferred Qualifications:

  • Oracle Communications SBC Certification (Implementation or Support)

  • Familiarity with Oracle Enterprise Operations Monitor (EOM)

  • Experience with VoIP monitoring, capacity planning, and SIP QoS analysis

  • Exposure to cloud-based telephony platforms (e.g., Oracle Cloud, AWS Connect)

Soft Skills:

  • Strong communication and documentation skills

  • Ability to work independently and in cross-functional teams

  • Detail-oriented with a structured problem-solving approach

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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