AV Support Specialist

AV Support Specialist
Austin, TX- Onsite

Qualifications
Experienced in AV installations (cable management, device add, move, change) and operations support (daily test and break fix support) in a large corporate environment and an understanding of audio/video signal flow

Understanding of basic networking technology, video transmission over network

Be able to troubleshoot video conference rooms

Experience in conference room support and weekly health check

Crestron conference room control system experience

Responsibilities

The ideal candidate will have a track record of supporting AV operations in a commercial enterprise environment, has expertise in AV systems along with excellent interpersonal and written communication skills

Provide break fix and troubleshooting support for AV systems and related technologies in the conference rooms, offices, and specialty spaces

Expert in AV systems and devices installation and proactive operations maintenance service

Support daily room sweeps and related escalations of conference rooms, digital signages, LED walls, meeting spaces, etc

Showcasing your expertise with a range of hardware components and software applications, from Crestron and poly and QSC

Provide support for events setup and decommission

Service Conference Rooms (Teams) and User Cubical for break\fix, resolve issues, triage incidents and requests of various IT Services

Support commissioning/installation and turnover of new conference rooms and other AV areas

Work with projectors, sound systems, microphones, sound mixing equipment, overhead projectors, video equipment, adjust amplifiers, video screens, virtual conferencing systems, AV racks, and speakers

Tracking and coordination of Conference Room upgrade/new install

Investigate and troubleshoot issues with Audio/Video equipment

Engage required OEM support to investigate and resolve the issue