Systems Administrator

Job#: 3008562

Job Description:

Position Description:

Apex Systems is seeking a motivated and qualified, Top-Secret-cleared Systems Administrator for a federal client in Omaha, NE. The systems administrator is responsible for providing technical support and troubleshooting for a range of systems, ensuring compliance with DoD 8570.01-M standards. The role involves supporting end-users, managing user accounts, maintaining endpoint devices, and performing basic network and system maintenance under the supervision of senior administrators.

Primary Responsibilities:

Identity & Account Management

• Technical Support and User Account Management:
• Create, modify, and delete user accounts.
• Reset user passwords and lock/unlock user accounts.
• Modify user account privileges as per security guidelines.
• Create and manage e-mail group mailboxes.
• Respond promptly to customer inquiries regarding account issues.
• Documentation:
• Document customer account issues and resolutions for future reference.
• Maintain and update technical documentation, including user manuals and FAQs.

Endpoint Device Management

• Hardware and Software Management:
• Set up and configure new laptops, workstations, thin clients, and other endpoint devices.
• Install peripherals such as printers and scanners.
• Download and install standard functional drivers for endpoint devices.
• System Updates and Maintenance:
• Perform routine maintenance tasks, such as system updates and software patches.
• Implement required software patches and security fixes to ensure endpoint security.
• Test and validate proper operation and configuration with appropriate security patches and fixes before restoring any device to the network.
• Troubleshooting:
• Troubleshoot hardware and software issues on laptops, workstations, and other endpoints.
• Restart workstations remotely when required to resolve issues.
• Identify and escalate high-priority issues to senior technicians or management.
• User Support and Training:
• Train customers in the operation of new systems and software.
• Provide technical support and troubleshoot system issues efficiently.

AV & Collaboration Tools Management

• AV Support:
• Manage and troubleshoot AV equipment in conference rooms and auditoriums.
• Assist with the operation and scheduling of AV systems such as EZ Room Scheduler and Webex Phones.
• User Assistance:
• Provide basic user support for AV systems and collaboration tools.
• Document issues related to AV tools and provided resolutions.

Backup & Recovery

• Backup Management:
• Monitor and verify backups using solutions like Avamar Backup Solution.
• Perform routine data recovery tasks under supervision.
• Incident Reporting:
• Immediately notify NDRC and their operational chain when incidents or intrusions are detected.

General Responsibilities:

• Documentation and Reporting:
• Document customer issues, resolutions, and changes made to systems.
• Maintain and update technical documentation, FAQs, and user manuals.
• Security and Compliance:
• Implement and validate software patches, ensuring compliance with cybersecurity standards.
• Test new technologies for security and functionality before implementation.
• Collaboration:
• Collaborate with senior system administrators to resolve complex issues.
• Participate in team meetings to discuss system improvements and user feedback.

Knowledge, Skills, and Abilities

• 2-5 years of experience in system administration or a related IT field.
• Strong interpersonal, communication, and presentation skills.
• Ability to effectively work independently and function in a team environment.
• Demonstrated ability to manage multiple projects and work calmly under pressure.
• Must be certified at the IAT II level or higher per DoD 8570.01-M.
• Demonstrated experience in system administration and cybersecurity.
• Strong knowledge of DoD security policies and procedures.
• Ability to work collaboratively with various cybersecurity and IT personnel.
• Advanced experience with endpoint management tools and backup solutions.
• Excellent problem-solving and incident response skills.
• Preferred knowledge in Red Hat Enterprise Linux Operating System, Windows Operating System, and virtualization maintenance to include type-1 hypervisor deployment and administration.

Preferred Skill
Core Operating System Expertise

Linux Administration: Advanced working knowledge in the administration, troubleshooting, and maintenance of Red Hat Enterprise Linux (RHEL) Operating System.

Linux Scripting & Automation: Proficiency in Bash scripting and other scripting languages (e.g., Python) for automating routine tasks, system monitoring, log analysis, and configuration management in a Linux environment.

Virtualization: Hands-on experience with virtualization maintenance in a mixed environment, including the deployment and basic administration of Type-1 hypervisors (e.g., VMware ESXi) often used to host Linux servers.
Security & Compliance Integration

Linux Security Hardening: Practical experience implementing specific DoD Security Technical Implementation Guides (STIGs) and other hardening guides on Linux endpoints and servers to ensure compliance.

Patch Management: Experience with enterprise-level patch management tools and methods specifically for RHEL and other Linux distributions.
General IT System Depth

Windows Experience: Familiarity with Position Description:

The Junior System Administrator is responsible for providing technical support and troubleshooting for a range of systems, ensuring compliance with DoD 8570.01-M standards. The role involves supporting end-users, managing user accounts, maintaining endpoint devices, and performing basic network and system maintenance under the supervision of senior administrators.

Primary Responsibilities:

Identity & Account Management

• Technical Support and User Account Management:
• Create, modify, and delete user accounts.
• Reset user passwords and lock/unlock user accounts.
• Modify user account privileges as per security guidelines.
• Create and manage e-mail group mailboxes.
• Respond promptly to customer inquiries regarding account issues.
• Documentation:
• Document customer account issues and resolutions for future reference.
• Maintain and update technical documentation, including user manuals and FAQs.

Endpoint Device Management

• Hardware and Software Management:
• Set up and configure new laptops, workstations, thin clients, and other endpoint devices.
• Install peripherals such as printers and scanners.
• Download and install standard functional drivers for endpoint devices.
• System Updates and Maintenance:
• Perform routine maintenance tasks, such as system updates and software patches.
• Implement required software patches and security fixes to ensure endpoint security.
• Test and validate proper operation and configuration with appropriate security patches and fixes before restoring any device to the network.
• Troubleshooting:
• Troubleshoot hardware and software issues on laptops, workstations, and other endpoints.
• Restart workstations remotely when required to resolve issues.
• Identify and escalate high-priority issues to senior technicians or management.
• User Support and Training:
• Train customers in the operation of new systems and software.
• Provide technical support and troubleshoot system issues efficiently.

AV & Collaboration Tools Management

• AV Support:
• Manage and troubleshoot AV equipment in conference rooms and auditoriums.
• Assist with the operation and scheduling of AV systems such as EZ Room Scheduler and Webex Phones.
• User Assistance:
• Provide basic user support for AV systems and collaboration tools.
• Document issues related to AV tools and provided resolutions.

Backup & Recovery

• Backup Management:
• Monitor and verify backups using solutions like Avamar Backup Solution.
• Perform routine data recovery tasks under supervision.
• Incident Reporting:
• Immediately notify NDRC and their operational chain when incidents or intrusions are detected.

General Responsibilities:

• Documentation and Reporting:
• Document customer issues, resolutions, and changes made to systems.
• Maintain and update technical documentation, FAQs, and user manuals.
• Security and Compliance:
• Implement and validate software patches, ensuring compliance with cybersecurity standards.
• Test new technologies for security and functionality before implementation.
• Collaboration:
• Collaborate with senior system administrators to resolve complex issues.
• Participate in team meetings to discuss system improvements and user feedback.

Knowledge, Skills, and Abilities

• 2-5 years of experience in system administration or a related IT field.
• Strong interpersonal, communication, and presentation skills.
• Ability to effectively work independently and function in a team environment.
• Demonstrated ability to manage multiple projects and work calmly under pressure.
• Must be certified at the IAT II level or higher per DoD 8570.01-M.
• Demonstrated experience in system administration and cybersecurity.
• Strong knowledge of DoD security policies and procedures.
• Ability to work collaboratively with various cybersecurity and IT personnel.
• Advanced experience with endpoint management tools and backup solutions.
• Excellent problem-solving and incident response skills.
• Preferred knowledge in Red Hat Enterprise Linux Operating System, Windows Operating System, and virtualization maintenance to include type-1 hypervisor deployment and administration.

Preferred Skill
Core Operating System Expertise

Linux Administration: Advanced working knowledge in the administration, troubleshooting, and maintenance of Red Hat Enterprise Linux (RHEL) Operating System.

Linux Scripting & Automation: Proficiency in Bash scripting and other scripting languages (e.g., Python) for automating routine tasks, system monitoring, log analysis, and configuration management in a Linux environment.

Virtualization: Hands-on experience with virtualization maintenance in a mixed environment, including the deployment and basic administration of Type-1 hypervisors (e.g., VMware ESXi) often used to host Linux servers.
Security & Compliance Integration

Linux Security Hardening: Practical experience implementing specific DoD Security Technical Implementation Guides (STIGs) and other hardening guides on Linux endpoints and servers to ensure compliance.

Patch Management: Experience with enterprise-level patch management tools and methods specifically for RHEL and other Linux distributions.
General IT System Depth

Windows Experience: Familiarity with Windows Operating System administration, as the role involves managing a mixed environment (endpoints, accounts, etc.).

Backup Solutions: Practical experience with monitoring, verifying, and troubleshooting enterprise backup platforms, particularly those used in server environments like the Avamar Backup Solution.

Collaboration Tools: Experience providing support for common collaboration and meeting room tools (Webex, EZ Room Scheduler), demonstrating versatility beyond the server OS.

Preferred knowledge in Red Hat Enterprise Linux Operating System, Windows Operating System, and virtualization maintenance to include type-1 hypervisor deployment and administration. administration, as the role involves managing a mixed environment (endpoints, accounts, etc.).

Backup Solutions: Practical experience with monitoring, verifying, and troubleshooting enterprise backup platforms, particularly those used in server environments like the Avamar Backup Solution.

Collaboration Tools: Experience providing support for common collaboration and meeting room tools (Webex, EZ Room Scheduler), demonstrating versatility beyond the server OS.

Preferred knowledge in Red Hat Enterprise Linux Operating System, Windows Operating System, and virtualization maintenance to include type-1 hypervisor deployment and administration.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.