IT Engineer IV

RESPONSIBILITIES:
Kforce has a client that is seeking an IT Engineer IV in Reston, VA.

Summary:
In this role, you will provide an expert level of incident management support for response, triage and impact mitigation of technology incidents. The team is the command center for all impacting incidents. The key objective of the team is to prevent, contain and limit the duration of all production incidents to reduce the impact on FannieMae's business deliverables. The incident management function is to manage incidents to resolution in a 24/7/365 environment using the Fannie Mae incident management processes.

Duties:
* Lead the resolution of high priority and complex incidents
* Prioritize steps for quick recovery to minimize business impact to operations; This includes using all of the available tools to find the root cause and then drive a quick resolution, either permanent or workaround, to ensure the business is back to normal operations
* Troubleshoot the incidents and identify root cause quickly using operations, wire data analytics, application performance management and event correlation monitoring tools
* Act as primary point of contact to management and stakeholders during business impacting incidents
* Partnering with the Correction of Errors team, drive the root cause analysis, lessons learned and implementation of enhancements for all ECC communicated incidents
* Collaborate with other teams to enhance proactive monitoring and observability tools and processes
* Provide reporting and analysis on business impacting incident trends and impacts
* Provide enhancement suggestions from those trends and present to management for prioritization and implementation; Lead the implementation of approved enhancements
* Ensure appropriate functional and management escalation takes place as per the standards and procedures
* Influence other technical teams on the calls and articulate troubleshooting steps effectively

REQUIREMENTS:
* Bachelor's degree or equivalent required
* Information Technology Infrastructure Library (ITIL) Certification is required
* Amazon Web Services (AWS) Cloud Certification (above Cloud Practitioner) required
* 6+ years of related experience
* Experience with performance engineering of AWS Cloud applications
* Hands-on experience with transaction level monitoring using Splunk and other transaction level dashboarding tools
* Hands-on experience with ServiceNow is required
* Monitoring experience with tools like Extrahop, SolarWinds, and Catchpoint
* Experience working with compliance, Audit, and other support organizations while participating in providing solutions in support of the business objectives
* Excellent communication skills (oral and written)
* Attention to detail
* Ability to multi-task
* Proficiency in running incident calls with up to 150 people
* Proficiency with Microsoft Word, Excel and PowerPoint and presenting to senior management using data and information from these tools
* Ability to perform transaction level monitoring and troubleshooting in AWS cloud platform
* Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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