IT Service Desk Technician

We are seeking a skilled and customer-focused IT Service Desk Technician to join our team. This role is responsible for providing technical support to end users, resolving hardware and software issues, and ensuring the smooth operation of IT systems. The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and a deep understanding of enterprise technologies.

Key Responsibilities:

• Serve as the first point of contact for end users seeking technical assistance via phone, email, or in person.
• Diagnose and resolve hardware and software issues on Windows 11 desktop and laptop systems.
• Provide advanced support for Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
• Manage and support mobile devices across multiple platforms including Android, iOS, and legacy BlackBerry systems.
• Administer and troubleshoot user accounts and access permissions using Entra ID (Azure Active Directory).
• Maintain and support document management systems, ensuring proper access controls and data integrity.
• Perform routine Windows administration tasks including system updates, user profile management, and configuration changes.
• Identify and resolve network connectivity issues, including LAN/WAN troubleshooting and basic network diagnostics.
• Document technical issues and resolutions in the service desk ticketing system.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Educate users on best practices for system usage, security, and software applications.

Required Skills & Qualifications:

• Proven experience in IT support or service desk roles.
• Strong verbal and written communication skills with a customer-first mindset.
• Advanced proficiency in Microsoft Office Suite.
• Solid understanding of Windows 11 operating systems and troubleshooting techniques.
• Experience with mobile device management and support.
• Familiarity with Entra ID (Azure AD) and Windows administration.
• Knowledge of document management systems and workflows.
• Ability to diagnose and resolve network-related issues.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.

Job Type & Location
This is a Contract position based out of Louisville, KY.
Pay and Benefits
The pay range for this position is $22.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Louisville,KY.
Application Deadline
This position is anticipated to close on Nov 15, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.