Training Specialist II

POSITION SUMMARY: The Training Specialist promotes DSS Inc.'s mission by providing the highest level of care and training to our clients. Supports and trains our clients in the learning and use of our products and services.

DUTIES AND RESPONSIBILITIES:

Essential Duties:

• Travel approximately 36 weeks per year to include weekends and holidays when necessary while abiding by Training Services Department Employee Handbook
• Responsible for making travel arrangements in accordance with DSS and Training Services policy
• Creation and delivery of Training Plans, Class Agendas, Web Based Presentations and Training Materials
• Reviews application set up with appropriate staff
• Provide on-site, in person training in both classroom settings and one on one mentoring formats
• Provide on-site support during customer Go Live
• Delivers product demonstrations to potential or existing clients as well as internal staff
• Submits signed, on-site certification documents upon completion of training
• Timely and accurate submission of Training Reports, monthly expenses and timekeeping
• Assists Product Training Coordinator with scheduling onsite and remote training to be completed within contracted timelines

Other Duties:

• Responsible for verbal and written communication with clients and documentation of work activities and work processes
• Gathers requirements for workflow process and is involved with the configuration of application
• Build out workflows, views and alerts based on workflow needs assessed, which will be used and trained at the onsite trainings.
• Full understanding of the software GUI, to be able to actively problem solve "on the fly" and suggest solutions to clinician requests, which are within the capabilities of the software.
• Participates in internal and external Site Kick Off calls when requested
• Attends Scrum Calls, Sprint Planning Sessions, Core Team Meetings, Development Planning Meetings as directed
• Participates in Quality Assurance Testing and troubleshooting of product
• Assists Documentation Department in the creation of Product Manuals
• Works on Home Based Assignments when not on the road as given by the Training Manager or Director
• Cross train on other products as assigned by Training Director
• Abides by policies set forth in DSS and Departmental Handbook including Timesheet and Expense submissions
  

SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES

• Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.

QUALIFICATIONS:

Relevant Experience requirements for each level of the Training Specialist position are as follows:

• Training Specialist I - at least one year of experience in a relevant position or degree
• Training Specialist II - at least three years of experience in a relevant position; existing DSS trainers, certification on two products or equivalent.
• Training Specialist III - at least five years' experience in a relevant position; existing DSS trainers, certification on two products or equivalent or medically relevant degree.
• Training Specialist, Senior - At least seven years' experience in a relevant position; existing DSS trainers, certified as a SME on current product

Skills:

• Required:
  • Prior EMR / EHR implementation/Training experience/knowledge
  • Skilled in client process and training activities with 100% client focus and strong commitment to following up on client issues until resolution
  • Ability to identify the importance or impact of issues and situations occurring within a client's workflow process and takes appropriate actions to suggest or introduce alternative processes or resolutions (i.e. workflow process consulting)
  • Ability to effectively organize time while identifying barriers to progress, proposing solutions and setting priorities
  • Excellent listening skills and clear and concise presentation skills
  • Proficient in Microsoft Office Products (Word, Excel, PPT)
  • Aptitude for understanding technical processes and the ability to learn new software as needed
  • Hands on implementation/training experience in a hospital or clinical setting

• Desired:
  • Prior VA Experience

Education:

• Required:
  • Bachelor's degree
  • Equivalent experience or combination of education and experience considered

• Desired:
  • Professional training in a medical discipline

Certification(s), Licenses:

• Required:
  • N/A
• Desired:
  • Training Focused Certifications

Years of experience in a similar role:

• Required:
  • 3+ years prior software implementation experience
• Desired:
  • Prior VA or commercial Implementation experience

PHYSICAL DEMANDS:

Standing

25% per day

Sitting

60% per day

Walking

10% per day

Stooping

5% per day

Lifting

• 5 - 10 lbs. daily x 2 (normal workday)
• 50 lbs. unassisted when travelling with luggage

Computer Work

50% per day

Telephone Work

25% per day

Reading

25% per day

Other, please specify

Travel apx. 36 weeks per year unassisted via common carrier and/or auto