Overview
On Site
USD 25.00 - 38.00 per hour
Full Time
Skills
Adaptability
Remote Support
Laptop
Management
Service Desk
Knowledge Base
Technical Support
Cloud Computing
Productivity
Slack
IT Service Management
Customer Service
Organizational Skills
Attention To Detail
Taxes
Life Insurance
Mergers and Acquisitions
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Our client is seeking a dynamic and adaptable Level 2 Desktop Support Specialist to join our IT team. In this role, you will be the go-to resource for resolving escalated support tickets, assisting with walk-up requests, and providing rapid response for urgent technical issues. The environment is diverse, incorporating a mix of enterprise, cloud, and proprietary technologies. They are looking for someone who is not only technically skilled, but also proactive, curious, and eager to learn.
Key Responsibilities:
Provide Level 2 technical support for desktop, laptop, and peripheral devices in a mixed environment.
Manage and resolve escalated service desk tickets in a timely and professional manner.
Support walk-up users with troubleshooting, configurations, and general IT assistance.
Respond promptly to urgent issues and emergencies, ensuring minimal downtime.
Troubleshoot and support a variety of applications, including O365 Suite, Slack, Google Workspace, and proprietary systems.
Assist in deploying, configuring, and supporting new technology solutions.
Document solutions, maintain knowledge base entries, and follow established escalation procedures.
Maintain organization of tasks, prioritizing workloads to meet deadlines
Additional Skills & Qualifications
2-3 years of experience in desktop/end-user support or a similar technical role.
Strong troubleshooting skills.
Experience supporting cloud-based applications and productivity tools, including O365, Slack, and Google Workspace.
Familiarity with ticketing systems and ITIL service management principles.
Excellent customer service skills with the ability to communicate technical solutions in simple terms.
Ability to work in a fast-paced, evolving environment with a variety of new and proprietary technologies.
Strong organizational skills, attention to detail, and ability to work independently.
Creative problem-solver with a proactive, can-do attitude.
Pay and Benefits
The pay range for this position is $25.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waltham,MA.
Application Deadline
This position is anticipated to close on Aug 24, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our client is seeking a dynamic and adaptable Level 2 Desktop Support Specialist to join our IT team. In this role, you will be the go-to resource for resolving escalated support tickets, assisting with walk-up requests, and providing rapid response for urgent technical issues. The environment is diverse, incorporating a mix of enterprise, cloud, and proprietary technologies. They are looking for someone who is not only technically skilled, but also proactive, curious, and eager to learn.
Key Responsibilities:
Provide Level 2 technical support for desktop, laptop, and peripheral devices in a mixed environment.
Manage and resolve escalated service desk tickets in a timely and professional manner.
Support walk-up users with troubleshooting, configurations, and general IT assistance.
Respond promptly to urgent issues and emergencies, ensuring minimal downtime.
Troubleshoot and support a variety of applications, including O365 Suite, Slack, Google Workspace, and proprietary systems.
Assist in deploying, configuring, and supporting new technology solutions.
Document solutions, maintain knowledge base entries, and follow established escalation procedures.
Maintain organization of tasks, prioritizing workloads to meet deadlines
Additional Skills & Qualifications
2-3 years of experience in desktop/end-user support or a similar technical role.
Strong troubleshooting skills.
Experience supporting cloud-based applications and productivity tools, including O365, Slack, and Google Workspace.
Familiarity with ticketing systems and ITIL service management principles.
Excellent customer service skills with the ability to communicate technical solutions in simple terms.
Ability to work in a fast-paced, evolving environment with a variety of new and proprietary technologies.
Strong organizational skills, attention to detail, and ability to work independently.
Creative problem-solver with a proactive, can-do attitude.
Pay and Benefits
The pay range for this position is $25.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waltham,MA.
Application Deadline
This position is anticipated to close on Aug 24, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.