Field Service Engineer II (industrial/analytical equipment)

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions

Job Description

Field Service Engineer II

Northeast US (PA, NY, NJ)

Territory: up to 70% travel in territory (New Jersey and surrounding regions; Nationwide travel)

The Chemical Analysis Division (CAD) provides a wide array of analytical instruments and services to various markets such as Safety & Security, Environmental, Food Safety, Life Sciences, Medical, Energy, Spectroscopy, and Minerals and Mining. Our instruments are used globally in dynamic environments where flexibility, dependability, and user-friendliness are crucial. CAD has a global presence with more than 4,000 colleagues, offering solutions that support quick, informed decision-making.

Role will report up to the Regional Service Manager, you will provide complete services on Spectroscopy instruments, including optical emission spectroscopy (OES), x-ray fluorescence (XRF), and x-ray diffraction (XRD). You will install, repair, perform preventative maintenance, and qualify these instruments. You will also collaborate with other team members, sales, technical support, and engineering.

• Carry out on-site installation, repair, upkeep, verification, and validation of OES, XRF, and XRD systems.
• Use customer management software to monitor service calls, parts inventories, and complete job tasks.
• Inspect malfunctioning products, analyze findings to resolve source of the problem, and recommend repair, replacement, or other corrective actions.
• Provide a communication link between the customer and the company to ensure effective service.
• Develop and conduct training on the safe operation of equipment, demonstrating skills to both team members and customers.

Who are we looking for?

Minimum education and experience requirement

• High school diploma coupled with 4+ years of hands-on experience as a Service Engineer, specifically with analytical instrumentation.
• Proficiency with OES, XRF, and XRD is highly preferred
• Bachelor's degree in Sciences, Engineering, or a related field preferred

Proficiencies

• Customer focused with excellent social skills
• Technical knowledge of scientific equipment or related technology-based equipment.
• Ability to prioritize service requests and produce clear and concise documentation.
• Ability to work independently within a customer location with minimal direct supervision.

Travel & Physical/Environmental requirements

• Ability to travel up to 70% at times within the territory or other areas as needed.
• Physical activities: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motions.
• Ability to safely lift 50 lbs. with assistance on occasion and safely lift and carry 25-30 lbs. continuously throughout the day.
• Environmental conditions: inside office environment, travel by taxi, train, airplane, noise, hazards, and conditions at customer locations.
• Maintain a valid driver's license and safe driving record.