Overview
On Site
Full Time
Skills
Technical Support
Videoconferencing
Communication
Executive Communications
Management
Real-time
Preventive Maintenance
Computer Hardware
System Administration
Network
Training
Interfaces
Firmware
Cisco
Polycom
SIP
H.323
Bridging
Security Clearance
Scheduling
AV
VTC
DoD
Security+
Audiovisual
DICE
Law
Job Details
VTC Technician
Location: Fort Lee, Virginia
Clearance: Secret
Description:
HigherEchelon is seeking a VTC Technician responsible for the setup, operation, monitoring, and technical support of all Video Teleconferencing (VTC) systems across CASCOM. This role supports daily meetings, classified/unclassified communication events, and command briefings, ensuring reliable audiovisual delivery across supported locations and networks. This position is located at Fort Gregg-Adams, VA, and requires a full-time, on-site presence with an active DoD Secret clearance.
This position is contingent upon contract award.
Job Responsibilities:
Set up and operate VTC systems and audiovisual equipment in support of mission briefings, training, and executive communications.
Coordinate with Government personnel for scheduling, technical preparation, and VTC room readiness.
Support classified and unclassified VTC sessions, including secure bridging and endpoint management.
Troubleshoot real-time technical issues with VTC endpoints, display systems, microphones, cameras, and control systems.
Perform preventive maintenance on AV/VTC hardware and software.
Maintain configuration standards, system logs, and usage metrics.
Escalate recurring or systemic issues to Systems Administration or Network teams with diagnostics.
Provide training to end users on how to operate VTC interfaces and support hybrid meetings.
Maintain awareness of system firmware, patch levels, and DoD-compliant configurations.
Required Skills:
Hands-on knowledge of Cisco, Polycom, or similar VTC platforms.
Experience supporting both SIP and H.323-based conferencing systems and secure bridges.
Must have a Secret security clearance
Desired Skills:
Prior support experience with Army VTC scheduling tools and DISA-approved conferencing tools.
Familiarity with conference room AV integration (Crestron, Extron, HDMI switchers, etc.).
Experience supporting AV/VTC for classified environments including secure handling procedures.
Education and Experience:
High School Diploma or equivalent; Associate degree preferred.
Minimum 3 years of experience supporting VTC systems in a federal or DoD setting.
Certifications required:
CompTIA Security+ (IAT Level II baseline; current)
Certified Technology Specialist (CTS) or equivalent audiovisual certification is a strong plus.
#CJ
#dice
About HigherEchelon, Inc.
HigherEchelon, Inc. (HE) is a service-disabled veteran owned small business (SDVOSB) with offerings in Engineering, Gaming, Human Capital, Enterprise Technology and Cyber Solutions. HigherEchelon aims to be the premier trusted partner in organizational excellence and achieves this through sustained investment in talent and the employee experience. HigherEchelon puts the employee first to better serve customer needs and sustain excellence.
HigherEchelon offers competitive full-time benefits including paid vacation and holidays, 401(k) matching, full health/dental/vision coverage, plus much more. For on-site and remote employees, flexible work schedules are offered when authorized.
By joining our team, you are choosing to embark on a journey towards excellence as a valued team member and trusted partner. We appreciate your inquiry and look forward to discussing the opportunity further.
EOE/Minorities/Females/Veterans/Disabled:
HigherEchelon, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. HigherEchelon, Inc. participates in E-Verify
Location: Fort Lee, Virginia
Clearance: Secret
Description:
HigherEchelon is seeking a VTC Technician responsible for the setup, operation, monitoring, and technical support of all Video Teleconferencing (VTC) systems across CASCOM. This role supports daily meetings, classified/unclassified communication events, and command briefings, ensuring reliable audiovisual delivery across supported locations and networks. This position is located at Fort Gregg-Adams, VA, and requires a full-time, on-site presence with an active DoD Secret clearance.
This position is contingent upon contract award.
Job Responsibilities:
Set up and operate VTC systems and audiovisual equipment in support of mission briefings, training, and executive communications.
Coordinate with Government personnel for scheduling, technical preparation, and VTC room readiness.
Support classified and unclassified VTC sessions, including secure bridging and endpoint management.
Troubleshoot real-time technical issues with VTC endpoints, display systems, microphones, cameras, and control systems.
Perform preventive maintenance on AV/VTC hardware and software.
Maintain configuration standards, system logs, and usage metrics.
Escalate recurring or systemic issues to Systems Administration or Network teams with diagnostics.
Provide training to end users on how to operate VTC interfaces and support hybrid meetings.
Maintain awareness of system firmware, patch levels, and DoD-compliant configurations.
Required Skills:
Hands-on knowledge of Cisco, Polycom, or similar VTC platforms.
Experience supporting both SIP and H.323-based conferencing systems and secure bridges.
Must have a Secret security clearance
Desired Skills:
Prior support experience with Army VTC scheduling tools and DISA-approved conferencing tools.
Familiarity with conference room AV integration (Crestron, Extron, HDMI switchers, etc.).
Experience supporting AV/VTC for classified environments including secure handling procedures.
Education and Experience:
High School Diploma or equivalent; Associate degree preferred.
Minimum 3 years of experience supporting VTC systems in a federal or DoD setting.
Certifications required:
CompTIA Security+ (IAT Level II baseline; current)
Certified Technology Specialist (CTS) or equivalent audiovisual certification is a strong plus.
#CJ
#dice
About HigherEchelon, Inc.
HigherEchelon, Inc. (HE) is a service-disabled veteran owned small business (SDVOSB) with offerings in Engineering, Gaming, Human Capital, Enterprise Technology and Cyber Solutions. HigherEchelon aims to be the premier trusted partner in organizational excellence and achieves this through sustained investment in talent and the employee experience. HigherEchelon puts the employee first to better serve customer needs and sustain excellence.
HigherEchelon offers competitive full-time benefits including paid vacation and holidays, 401(k) matching, full health/dental/vision coverage, plus much more. For on-site and remote employees, flexible work schedules are offered when authorized.
By joining our team, you are choosing to embark on a journey towards excellence as a valued team member and trusted partner. We appreciate your inquiry and look forward to discussing the opportunity further.
EOE/Minorities/Females/Veterans/Disabled:
HigherEchelon, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. HigherEchelon, Inc. participates in E-Verify
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.