Overview
Skills
Job Details
Job Description
Required Qualification:
At least 4 years of Information Technology experience.
SRE Mindset in Production support: Proactive issue identification using observability tools.
Skilled in using different monitoring & observability tools to track system performance
Incident commander: Ability to diagnose complex issues and actively drive incident calls working with technical, product SMEs, and Tier 2 SREs.
Experience in Splunk (including Splunk APM and Splunk O11y), AppDynamics,
Experience in DB, Network, Linux / Unix, Kubernetes
Experience in APM, NMON , Wireshark usage and analysis
Preferred Qualification:
Production support expertise with SRE Observability experience :
Proactive issue identification using observability tools.
Skills in using different monitoring & observability tools to track system performance
Production support activities including proactive identification of issues leveraging observability tools, Corelating inputs from various dashboards & tools to drive resolution
Experience in swiftly identifying probable failure points through the analysis of multiple inputs from the logs, observability dashboards, recent application changes, infra, network changes etc.
Basic level of trouble shooting on every layer of the tech stack (Application, Database, infra (Container platforms) and Network )
Experience in setting up observability dashboards based on Splunk logs
Communication :
Excellent communicator. They are also expected to actively lead and triage proactively identified issues/incidents where VPs/SVPs are also present in this call.
Leadership in triage calls - direct the teams for actions to be taken on the call
Automation :
Experience in Toil identification and automation
Technical expertise:
Analysis of issues via Splunk (including Splunk APM and Splunk O11y), AppDynamics, Grafana, RedMetrics, 1000Eyes
Debugging of issues in VMs, Load balancers, Firewalls, API Gateways, DB, Network, Linux / Unix
Debugging of issues in Containerization, Docker, Kubernetes, AWS, PCF, Azure
Analysis of issues via APM, NMON , Wireshark usage and analysis
Database performance monitoring and analysis
Experience in UEM and synthetic monitoring set up
Experience in heap dump analysis, memory leak analysis and resource optimization
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