Overview
Skills
Job Details
Opportunity Overview
iSphere is seeking an Application Support Analyst for a contract-to-hire position in Beaumont, Texas. This role supports critical industrial software platforms used in operations and field environments. Ideal candidates will have experience providing Tier 1 and Tier 2 support for applications such as J5, OSIsoft PI (Pie), or Enableon.
This is a hands-on support role for a professional who understands both user needs and technical troubleshooting in a high-availability industrial environment.
Key Responsibilities
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Deliver Tier 1 and Tier 2 application support to business users across operations
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Monitor application stability, availability, and performance for tools such as J5, Pie, and Enableon
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Troubleshoot access, data, and functionality issues, escalating when necessary
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Interface with software vendors and internal IT teams to resolve complex technical issues
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Manage tickets, incidents, and service requests using ITSM tools (e.g., ServiceNow or Remedy)
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Document recurring issues and contribute to internal knowledge bases
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Assist with system upgrades, patching, and application rollouts
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Support training and end-user adoption of new features and updates
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Contribute to change management and ongoing system improvement initiatives
Required Skills & Experience
| Years | Required/Preferred | Skill/Experience |
|---|---|---|
| 2 | Required | Application support in an industrial, energy, or manufacturing setting |
| - | Required | Familiarity with enterprise applications like J5, OSIsoft PI (Pie), or Enableon |
| - | Required | Proficiency in troubleshooting Windows-based systems and access issues |
| - | Required | Experience with ITSM/ticketing systems (e.g., ServiceNow, Remedy) |
| - | Required | Strong communication, documentation, and end-user support skills |
| - | Required | Ability to work 100% onsite in Beaumont, TX |
Preferred Qualifications
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Experience supporting industrial or field operations software
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Exposure to SQL queries or scripting for reports or data validation
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Understanding of plant operations in oil & gas, petrochemical, or utilities environments
Why iSphere?
iSphere connects IT professionals with trusted employers across Texas and the Gulf Coast. We focus on long-term relationships, clear communication, and matching skilled talent to meaningful roles that align with their goals.