Application Support Analyst ? Contract-to-Hire ? Beaumont, TX

  • Beaumont, TX
  • Posted 21 days ago | Updated 2 hours ago

Overview

On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2

Skills

J5
OSI
ENABLEON
PI
ITSM
SERVICENOW
SERVICE NOW
REMEDY
SQL

Job Details

Application Support Analyst - Contract-to-Hire - iSphere - Beaumont, TX

Location: Beaumont, TX (East Texas)
Job Type: Contract-to-Hire
Industry: Energy / Industrial / Manufacturing
Client: Available to qualified candidates

Opportunity Overview

iSphere is seeking an Application Support Analyst for a contract-to-hire position in Beaumont, Texas. This role supports critical industrial software platforms used in operations and field environments. Ideal candidates will have experience providing Tier 1 and Tier 2 support for applications such as J5, OSIsoft PI (Pie), or Enableon.

This is a hands-on support role for a professional who understands both user needs and technical troubleshooting in a high-availability industrial environment.

Key Responsibilities

  • Deliver Tier 1 and Tier 2 application support to business users across operations

  • Monitor application stability, availability, and performance for tools such as J5, Pie, and Enableon

  • Troubleshoot access, data, and functionality issues, escalating when necessary

  • Interface with software vendors and internal IT teams to resolve complex technical issues

  • Manage tickets, incidents, and service requests using ITSM tools (e.g., ServiceNow or Remedy)

  • Document recurring issues and contribute to internal knowledge bases

  • Assist with system upgrades, patching, and application rollouts

  • Support training and end-user adoption of new features and updates

  • Contribute to change management and ongoing system improvement initiatives

Required Skills & Experience

Years Required/Preferred Skill/Experience
2 Required Application support in an industrial, energy, or manufacturing setting
- Required Familiarity with enterprise applications like J5, OSIsoft PI (Pie), or Enableon
- Required Proficiency in troubleshooting Windows-based systems and access issues
- Required Experience with ITSM/ticketing systems (e.g., ServiceNow, Remedy)
- Required Strong communication, documentation, and end-user support skills
- Required Ability to work 100% onsite in Beaumont, TX

Preferred Qualifications

  • Experience supporting industrial or field operations software

  • Exposure to SQL queries or scripting for reports or data validation

  • Understanding of plant operations in oil & gas, petrochemical, or utilities environments

Why iSphere?

iSphere connects IT professionals with trusted employers across Texas and the Gulf Coast. We focus on long-term relationships, clear communication, and matching skilled talent to meaningful roles that align with their goals.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.