Consumer Banking Senior Product Associate for Deposits 2.0

    • JPMorgan Chase & Co.
  • Columbus, OH
  • Posted 56 days ago | Updated 3 hours ago


On Site
Full Time


Product development
User research
Financial services
Credit cards
Payment processing
Customer experience
Market analysis
User stories
Design patterns
Business requirements
Product management
Data Analysis
Data structure
Health care
Business analytics

Job Details

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. Our Consumer & Community Banking division serves our JP Morgan Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer experience.

Job Summary
As a Senior Product Associate in Deposit 2.0 team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

As a Senior Product Associate, you will dive head-first into creating innovative solutions focused on modernizing our firm wide core deposit platform. The Deposit 2.0 team operates as an agile team within the Consumer Bank, sitting at the intersection of product, business and technology. This role will work cross-functionally to drive business outcomes while putting customer experience front and center. You will act as a product analyst and work with supporting products across the Firm to adopt interface and interoperability patterns, align product and modernization roadmaps and ensure readiness to develop interfaces related to Deposits 2.0. You will demonstrate experience in launching software products in dynamic, consumer-facing companies, passion for improving people's financial lives, the ability to craft and deliver creative solutions to challenging (but exciting) problems, then we are looking for you!

Job responsibilities
  • Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
  • Considers and plans for upstream and downstream implications of new product features on the overall product experience.
  • Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
  • Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality campaigns across the product development life cycle.
  • Writes the requirements, epics, and user stories to support product development.
  • Works with a team to maintain a comprehensive inventory of Deposits interfaces and help manage the master interface build and transition plan.
  • Helps establish interface and interoperability design patterns for the new Deposits ecosystem.
  • Establishes relationships with supporting partners to provide insight into upcoming changes and identify their interface requirements, risks, and impediments as early as possible.
  • Provides hands-on support with engineering teams throughout the Agile development lifecycle including defining business requirements, writing and maintaining Epics and Stories in JIRA, evaluating readiness and outcomes, and proceeding with additional iterations.
  • Ensures adherence to Deposits interface versioning and supportability strategies and standards.
  • Helps orchestrate supporting products' changes and transition to Deposits 2.0 interfaces and interoperability patterns.

Required qualifications, capabilities, and skills
  • 3+ years of experience or equivalent expertise in product management or a relevant domain area
  • Proficient knowledge of the product development life cycle
  • Experience in product life cycle activities including discovery and requirements definition.
  • Developing knowledge of data analytics and data literacy
  • BS/BA degree or equivalent experience.
  • 3+ years of product management or technology experience with a proven track record of launching and iterating on products with Agile delivery.
  • Working knowledge of online and batch interfaces, middleware, and data strategies within modern architectural contexts.
  • Customer-obsessed with a passion and penchant for building lasting partnerships across complex organizations and leveraging them to achieve desired outcomes.
  • Thrives with ambiguity. Can carve a path forward and act with urgency despite long delivery horizons.
  • Excellent communication and interpersonal skills.
  • Proficient in JIRA and other work management tools - especially those requiring data structure setup.

Preferred qualifications, capabilities, and skills
  • Experience in the Retail financial industry including banking products, payments, or fintech experience a plus.
  • Prior experience with systems migrations or modernization a plus.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans