Senior Desktop Support Technician

DataStaff Inc. is seeking a Senior Desktop Support Technician for a long-term contract opportunity with one of our direct clients located in Richmond, VA.

*This position is onsite
Responsibilities:

• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Writing and editing documentation about troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.
• Troubleshooting VPN, Networking, and ISP problems.

Required Skills:

• 6 Years - Strong working knowledge of computer systems, hardware, and software, including drivers and bios
• 4 Years - Excellent problem-solving, analytical, and team-working skills
• 4 Years - Excellent communication and interpersonal skills.
• 4 Years - Demonstrated ability to obtain feedback from customers to improve training methods.
• 4 Years - Writing and editing training manuals.
• 4 Years - Running reports and analyzing common complaints and problems.
• 4 Years - An openness to learning new technologies.

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months