Customer Project Specialist

Overview

On Site
Up to $60,000
Full Time

Skills

Accountability
Communication
Data Entry
Documentation
Performance Management
Customer service
Customer support

Job Details

This position is accountable for ensuring customers receive the best possible service. By reviewing order content and customer needs the individual commits to a shipment date. Software aids in the decision process however attention to detail and accurate data entry is imperative. Timely and accurate communication to project managers and sales representatives provides needed information to the customer on order status.
Commits to scheduled ship dates to achieve customer needs and balance plant loading.
Schedules incoming orders (new and change orders).
Attends production meetings to review order status.
Communicates information to project managers and sales representatives in a timely fashion.
Utilizes a base knowledge of SE products and their use.
Maintains accurate and complete documentation of customer communication and action taken.
Maintain customer request (CR) system and timely feedback to project managers and customers. Start Time: 8:00 AM
Hours: 8:00am to 5:00pm

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.