Helpdesk Analyst (Healthcare Domain) || Remote

Overview

Contract - W2
Contract - Long Term

Skills

helpdesk

Job Details

Hi,

Hope you are doing good.

Please find the attached JD. Please share details below to process if interested.

Job Position: Helpdesk Analyst (Healthcare Domain)

Job Location: (Remote)

Mandatory Areas
Must have Skills
Skill 1 Helpdesk Analyst
Skill 2 Voice and non-voice communication, Customer Service
Skill 3 Level 1 technical skills working with browsers ( Cache, cookies), mobile apps, etc
Skill 4 incoming call and chats for registration/logon, navigation questions, and technical issues

Skill - Helpdesk analyst, Voice and non-voice communication, Level 1 technical skills working with browsers ( Cache, cookies), mobile apps, etc

Work Hours - 11 AM - 8 PM EST ( can change in future), 9 hours with 1 hour break/meal

Comments -

Requires mandatory attendance, 2 weeks of lead time to apply for time off.

When approved to worked from home, should have stable internet and power to avoid impact to availability

Job Description:

  • Excellent verbal and written skills for helpdesk voice and non voice interactions
  • Excellent empathetic and efficient customer service skills over voice and non voice lines
  • supporting incoming call and chats for registration/logon, navigation questions, and technical issues on Elevance websites and Mobile APPs
  • incident reporting and tracking
  • Proficient with web browser and mobile devices
  • Ability to troubleshoot cache/cookies related issues and understanding of private/incognito window
  • Proficient with MS Office Suite

Full Name

Current Location (City, State)

Contact Number

Email ID

Visa

Total Years of Experience

DOB : MM/DD

Rate:

Skills

Years of Experience

Healthcare

Helpdesk

Insurance and claims

Customer Service

Kapil Kumar| Senior Talent Acquisition Specialist

Amaze Systems Inc

USA: 8951 Cypress Waters Blvd, Suite 160, Dallas, TX 75019

Canada: 55 York Street, Suite 401, Toronto, ON M5J 1R7

D: +1

E: |

USA | Canada | UK | India

Amaze Systems is an Equal Opportunity Employer (EOE), and does not discriminate based on age, gender, religion, disability, marital status, race and also adheres to laws relating to non-discrimination on the basis of national origin and citizenship status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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