Desktop Engineer II

Type: Contract to Hire

Pay: $30-$36/hour

Location: Denver Tech Center

Schedule: Fully Onsite

The Enterprise Support Department seeks a highly motivated and experienced Desktop Engineer II to support, configure, and administer critical systems and applications for our staff. The role will require you to maintain, establish, and promote excellent working relationships between your team, customers, and management. Responsibilities include reviewing, prioritizing, and ensuring closure of support tickets through the service desk application. You will be part of a team that develops and administers a workstation strategy that includes technical standards, process automation, and performance analysis.

Essential Duties:

• Deliver advanced and professional technical troubleshooting and problem-solving solutions for corporate customers


• Troubleshoot, resolve, and document end-user help requests for desktops, laptops, and printers


• Responsible for anti-virus software management, threat assessment, and remediation


• Implement and administer security audits and vulnerability scanning


• Configure and manage user accounts in Active Directory and Exchange


• Test, plan, and deploy software and OS updates


• Build and perform system images and application packages for macOS and Windows systems


• Design, engineer, and deploy new workstation solutions and enhancements


• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improvements


• Create and maintain documentation as it relates to workstation architecture


• Update requests in the ticket system to include customer contact information, work logs, and knowledge base


• Research software and system products


• Other duties and projects as assigned

Qualifications and Skills:

• 3+ years of relevant work experience in a Tier 2 desktop support role


• 3+ years of advanced End-User Device Management and Troubleshooting


• 3+ years of experience in managing macOS


• 3+ years of experience in managing Windows OS


• 3+ years of JAMF experience


• Experience troubleshooting standard hardware issues and running diagnostics


• Experience installing, troubleshooting, and maintaining peripherals


• Working experience with standard IT Security practices such as virus remediation, phishing, and exposure to different Firewall systems


• Proven experience with workstation system planning, security principles, and general software management best practices


• Proven experience in overseeing the design, development, and implementation of computing systems, applications, and related products


• Develop and improve processes for repeatable implementation, customizations, and/or maintenance around hardware maintenance


• Ability to prioritize and execute tasks in a high-pressure environment


• Solid project management skills


• Excellent written, oral, and interpersonal communication skills


• Experience working in a team-oriented, collaborative environment


• ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred

Benefits:

At Ledgent Technology, we prioritize our contractors, whom we proudly call Ambassadors. Our commitment to you is demonstrated through a comprehensive benefits program that stands out in the temporary staffing industry. We annually review and update our vendor relationships to ensure we provide the most cost-effective benefits options.

Our Ambassadors are eligible for a wide range of benefits, including:

* Minimum Essential Coverage (MEC) Plan

* Basic and enhanced hospital indemnity plans

* Dental and vision coverage

* Accident and critical illness plans

* Term life insurance

* Short-term disability plan

* Direct deposit/pay card options

* Credit union membership

* Employee discount clubs

* Referral bonuses

* Training and coaching

* Specialized recognition programs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.