Technology Manager/ IT Infrastructure & Operations Manager/ Senior IT Systems & Infrastructure Manager/ IT Service Delivery & Infrastructure Lead/ Enterprise IT Operations Manager/ IT Operations and Systems Manager

JOB DESCRIPTION:

• Manage and support trends to ensure Client infrastructure meets current and future needs.
• To act as an escalation, point from technical delivery.
• Carrying out monthly service reviews and change reviews in accordance with the agreed governance structure.
• Governing overall security patch compliance across all platforms and meeting the audit compliance.
• In the event of service issues, work closely with operational managers and suppliers to minimize business impact and provide information to resolving teams.
• Define service improvements and assist in delivery of changes to services and infrastructure.
• Automation - Hands-on experience in PowerShell. Should be able to identify opportunity for automation and write script for day-to-day operational task.

Education & Experience:

• Bachelor's degree in computer science, Information Technology, Telecommunications or similar.
• 7-10 years of relevant work experience of similar nature.
• Disaster Recovery, Backup, and Business Continuity procedures.
• Service Level Agreement Management.
• Colocation Center Management.
• Security Protocols and Standards.
• Audit Standards.
• Database Management.
• Asset Management (Hardware & Software lifecycle, Load Usage reporting, Data Center efficiency)
• Tech support systems; Ticketing systems, service orders, and work orders
• Experience in IT administration such as project management, development of IT policies, continuous process improvement, system administration, backup/patch management, disaster recovery, and capacity planning.
• Experience in personnel and team management including relationship building, conflict resolution, establishing goals, and performing evaluations.
• Experience managing departmental functions such as vendor negotiation, forecasting, and strategic planning.
• Strong understanding of ITIL frameworks and best practices.
• Experience working with service desk tools and ITSM software.
• Familiarity with cloud computing technologies is preferred.
• Proficiency in common applications of the Office 365 Suite.
• Strong knowledge of desktop support, Windows Server, VMWare, technical support, firewall management
• Familiarity with ServiceNow, Cisco routers, vSphere, AWS.

Key search Criteria for Hiring:

• VMware vSphere (vCenter, ESXI host) (Mandatory)
• Microsoft Windows Operating System (Active Directory, DNS, DHCP, Cluster, File Server, and additional role) (Mandatory)
• PowerShell Automation (Mandatory)
• Linux RedHat Operating System (Knowledgably)
• Storage - Isilon, Unity, Pure Storage (Knowledgably)
• Backup - (Knowledgably)

Professional Qualities:

• Effectively and professionally manage tasks, staff, contractors, and deadlines.
• Ability to interact with colleagues in a self-managed team structure.
• Possess strong and positive verbal, written, interpersonal, and documentation skills.
• Multitask and problem-solve within a fast-paced environment.
• Perform all essential duties and responsibilities while demonstrating initiative, performing quality work within deadlines, and interacting professionally and proactively with other employees and with multiple organizations.