Overview
On Site
USD 20.00 - 22.00 per hour
Contract - W2
Skills
Help desk
IT service management
Service desk
Tier 1
Audiovisual
Microsoft Operating Systems
Microsoft Office
Mobile devices
TCP/IP
Customer service
Call center
Design of experiments
Performance management
Management
Printers
Computer hardware
Inventory
Microsoft Outlook
Skype
iOS development
Android
Ethernet
Virtual private network
McAfee
Laptop
Encryption
Backup
Microsoft Windows
Training
Computer networking
DICE
Job Details
Helpdesk Support Technician
Duration: Contract to Hire
Location: Archdale, NC (onsite role)
Pay: $20-22/hour (DOE)
Work Hours: 7AM - 4PM or 8AM - 5PM, occasional weekends and holidays may be needed.
Description:
A CRG Client in the Triad area is looking for a Helpdesk Technician for a contract-to-hire position. This individual will be the first line of support for our internal and external customers for all IT services and equipment. This Candidate will be managing the help desk tickets and assigning the second line of support when necessary and will be configuring, setting up, monitoring, the troubleshooting computers, phone systems, printers, AD logins and email accounts, and other tasks as assigned by the Service Desk Manager.
Responsibilities:
#Dice
Duration: Contract to Hire
Location: Archdale, NC (onsite role)
Pay: $20-22/hour (DOE)
Work Hours: 7AM - 4PM or 8AM - 5PM, occasional weekends and holidays may be needed.
Description:
A CRG Client in the Triad area is looking for a Helpdesk Technician for a contract-to-hire position. This individual will be the first line of support for our internal and external customers for all IT services and equipment. This Candidate will be managing the help desk tickets and assigning the second line of support when necessary and will be configuring, setting up, monitoring, the troubleshooting computers, phone systems, printers, AD logins and email accounts, and other tasks as assigned by the Service Desk Manager.
Responsibilities:
- Handle Tier 1 service desk escalations through tickets, email, or phone
- Follow up on outstanding requests and ensure timely resolution
- Create user and service accounts and configure hardware as part of employee setup process
- Support audio, video, and voice equipment in conference rooms
- Manage and monitor internal assets to ensure accurate inventory records
- Manage and monitor enterprise service desk application
- Be eligible to travel to remote sites and subsidiaries
- Other duties may be added and / or assigned as needed
- Windows 7, 8.1, 10
- Microsoft Office, Office 365, Outlook, Skype for Business
- Printers, scanners, computer peripherals
- Mobile devices (iOS, Android)
- Client PC connectivity - Ethernet, TCP / IP and VPN
- McAfee Products - security, laptop encryption and backup
- Experience with McAfee desktop security products
- Strong customer service and troubleshooting skills
- Ability to communicate technical information, both verbal and written, to a wide range of end-users
- 1-3 years' experience working in a Windows environment
- An Associate degree or Bachelor's degree, or equivalent work experience
- Preference will be given to candidates with training, experience or certification in IT or networking, and previous service desk, call center experience
#Dice