User Support Analyst

DataStaff, Inc. is seeking a User Support Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC.
*This position is onsite
Responsibilities:

• Provide exceptional technical assistance to end-users, ensuring their IT-related issues are resolved promptly and efficiently.
• Handling a variety of tasks, including troubleshooting hardware and software problems, and guiding users through system setups.
• Requires strong communication skills to effectively understand and address user concerns, as well as a solid technical background
• Diagnose and resolve hardware, and software issues.
• Assist users with technical problems via phone, email, or Microsoft Teams.
• Perform regular updates and maintenance on computer systems.
• Install and configure operating system and software applications.
• Set up and maintain hardware, including computers, printers, and peripherals.
• Create and update technical documentation and user guides.
• Track and manage support tickets, ensuring timely resolution.
• Provide training to users on new systems and software.
• Escalate complex issues to higher-level support or specialized teams.

Education Qualifications:

• Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position s role; or

• High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position s role; or an equivalent combination of education and experience.

Required Skills:

• 3 Years - Diagnose and resolve hardware, and software issues.
• 3 Years - Assist users with technical problems via phone, email, or Microsoft Teams.
• 3 Years - Perform regular updates and maintenance on computer systems.
• 3 Years - Install and configure operating system and software applications.
• 3 Years - Set up and maintain hardware, including computers, printers, and peripherals.
• 3 Years - Create and update technical documentation and user guides.
• 3 Years - Track and manage support tickets, ensuring timely resolution.
• 3 Years - Provide training to users on new systems and software
• 3 Years - Escalate complex issues to higher-level support or specialized teams.
• 3 Years - High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position

This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.