Technical Service Manager

Job Summary:

We are seeking a highly skilled and motivated Remote Technical Service Manager to oversee and coordinate our technical support operations. The ideal candidate will have strong leadership abilities, technical expertise, and excellent communication skills to ensure the delivery of exceptional service to our clients while managing a remote team.

Key Responsibilities:

Lead, train, and support a remote team of technical support specialists to ensure high-quality service delivery.

Develop and implement technical support policies, procedures, and best practices.

Monitor team performance metrics and provide regular feedback and coaching.

Collaborate with other departments such as Sales, Product Development, and Customer Success to resolve complex technical issues.

Manage escalations and ensure timely resolution of customer inquiries.

Maintain up-to-date knowledge of company products, services, and industry trends.

Conduct regular remote team meetings, training sessions, and performance reviews.

Prepare reports on team performance, customer satisfaction, and operational metrics.

Drive continuous improvement initiatives to enhance efficiency and customer experience.

Qualifications:

Previous management experience, preferably in a remote team environment.

Strong technical knowledge of [specific technologies, software, or hardware relevant to your company].

Excellent leadership, organizational, and problem-solving skills.

Exceptional communication and interpersonal skills.

Ability to work independently and manage multiple priorities.

Proficiency with remote collaboration tools and customer support platforms.

Benefits:

Flexible schedule, perfect for applicants or those seeking supplemental income

Comprehensive training provided

Competitive hourly pay

Work from the comfort of your own home

Paid Time Off

Sick Time

401k