Deputy Chief Information Officer

About Baltimore City Community College

Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College s campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body. * Based on the annual unduplicated credit and non-credit headcount for FY 2023.

The Deputy Chief Information Officer (DCIO) reports directly to the Chief Information Officer (CIO) and provides leadership and guidance in critical areas of technology administration at the College, including strategy development and strategic planning, budgeting, resource development

and allocation, policy formation, technology evaluation, and service development, delivery, and deployment. Aids the CIO in managing business operations to improve cost effectiveness, service quality, and IT operational effectiveness.

The DCIO will have direct leadership and oversight of the Strategy and Planning (including Project Management), Client Services (Help Desk) Solution Services (Desktop Support), and Infrastructure (Networking, Telecom & Systems Administration and Data Center Operations). This includes applications, telecommunications, networking, desktop technology, hardware, software, project management, vendor relationships, etc. Additionally, the DCIO analyzes technological trends and advancements in areas of specialization and plans for the long-term direction of the IT organization. With the approval of the President, acts on behalf of the CIO or in the absence of the CIO.

• With the approval of the President, acts for the Chief Information Officer in his/her absence and represents him/her in an official capacity, as required, on all departmental matters and professional meetings.
• Assist the Chief Information Officer in leading overall information technology strategic planning to achieve business goals by prioritizing information technology initiatives and coordinating the evaluation, deployment, and management of current and future technology projects.
• Advise and assists the CIO in the formulation of departmental policies, strategic plans, and programs.
• Establishes and implements policies and procedures to ensure effective and efficient project management and management of vendor relationships to meet departmental goals and objectives for improving and increasing utilization of automated systems across departments.
• Assist with the preparation of the IT capital and operational expense budgets, working with the development team on projects across the enterprise.
• Coordinate and assist with the recruitment, placement, and training of personnel
• Assist with the coordination of the day-to-day operations of the Department of Information Technology.
• Review programs and activities, identifies and prioritizes automation requests, and evaluates their administration, objectives, effectiveness, efficiency, and suitability to current conditions.
• Works with academics in the ongoing evaluation of educational technologies and distance learning applications.
• Direct programs to monitor, evaluate and improve customer service delivery.
• Direct and coordinates special projects and programs assigned by the CIO.
• Manage teams of engineers and administrators which include training, evaluating, supervising, and mentoring employees.
• Conducts performance evaluations, formal and informal coaching and recommends actions/solutions.
• Oversee the Client Services function to ensure customer service objectives and goals are met.
• Meets with staff to identify new opportunities with technologies at the institution and implement systems to ensure stability, reliability, and to create efficiency.
• Plans & implements best practice and industry standard technical designs to ensure the continuous operation of the network infrastructure.
• Evaluate the network infrastructure to ensure adequate capacity and technical capability; forecast network demand; design and support the firm's remote access and mobility infrastructure.
• Communicate IT security threat profiles and recommend cost-efficient solutions
• Lead and/or provides guidance for advanced technical work in design, acquisition, installation, integration, operation, and maintenance of the college's integrated enterprise application, server/systems and network infrastructure.
• Collaborate with BCCC departments to ensure that their infrastructure needs are met while aligning with the University s strategy and guidelines
• Manage the telecommunications and communications infrastructure, budgets, and billing. This includes wired (VOIP) and mobile communications.
• Other related duties as assigned.

• Project Management

  • Establish, monitor and reports on SLAs with the business units. Prepares system development cost estimates, budgets and schedules.
  • Prepare and present project proposals to management and business partner departments.

Minimum Qualifications

Education:

Bachelor's degree from an accredited college or university in IT, Business Administration, or related field.

Experience:

• Seven (7) years or more experience in customer service, or systems architecture with leadership experience in customer service, IT governance, CPIC, policy development and/or process improvement which should include the following:
  • Senior leadership experience across a complex organization with multiple stakeholders, encompassing strategic planning, project planning visioning and process transformation.
  • Lead and oversee programs, projects and portfolio management via leadership, technological and programmatic methodologies and industry best practices.
  • Deep understanding of IT strategy, enterprise ITSM and workflow, digital transformation, and/or Tier 3 help desk operations.
  • Experience with budget management.
  • Demonstrated record of successful leadership, strategic planning, and sound management of fiscal, facility, and diverse human capital.
  • Expert knowledge and skill to analyze and resolve conflicts in policy and program objectives or problems that may occur in very complex or controversial transactions involving negotiations.
  • Ability to organize and lead information technology functions and operations to cultivate and support a student, faculty and staff centered environment that promotes excellence.
  • Demonstrated abilities in communication and interpersonal skills will enable the successful candidate to represent the institution with internal and external constituencies effectively.
  • Demonstrated success in fostering collaboration, openness, and responsiveness.
  • Demonstrated skills in resource development.

Note

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

• Master s degree from an accredited college or university.
• Seven (7) years or more of information technology experience as a senior leader in progressively responsible roles and within complex organizations; experience within a higher education institution, which should include the following:
  • Experience in information technology services and delivery within the higher education arena to include leading digital transformation, business growth through technology implementation; leading major change initiatives and implementing and modernizing large scale applications and technology operations.
  • Experience with information technology strategy development, balancing innovation, operations, and financial needs.
  • Proven record of implementing successful IT strategies across multiple years; demonstrated skill in change management.
  • Demonstrated commitment to a user-centric focus in the development of IT strategies and support services.
  • Knowledge of containerization, virtual machines and supporting DevOps and application development team.
  • Ability to manage a budget in the face of evolving needs.
  • Visionary and strategic thinking.
  • Experience in driving a culture of automation to optimize IT productivity, focusing on how to improve operational performance, resource utilization, productivity, quality, and reliability along with scalability.
  • Professional certifications such as Project Management Professional (PMP).
  • IT infrastructure management includes data center and network management.

Knowledge, Skills, and Abilities

• Knowledge in strategic and operational governance of the College
• Knowledge in creating and executing a long-term vision for IT infrastructure including technology upgrades, system implementation, and data management strategies
• Ability to develop and execute an enterprise-wide disaster recovery and business continuity plan for ITS.
• Ability to implement and maintain cybersecurity measures to protect sensitive data from breaches.
• Knowledge in compliance with all rules, regulations, policies, and contract commitments related to technology and data.
• Ability to coordinate and facilitate consultation with constituencies to define business and systems requirements.
• Ability to establish responsive and proactive technology services.
• Ability to approve, prioritize, and control projects for the selection, acquisition, development, and installation of systems and technology.
• Knowledge of hardware and software acquisition and maintenance contracts.
• Ability to effectively define and communicate plans, initiatives, standards, and procedures for academic divisions, departments, and offices for implementing and operating IT systems
• Knowledge of eLearning and coordinating the distance learning requirements of the College with respect to technology support.
• Excellent communication and interpersonal skills.
• An understanding of and appreciation for higher education.
• Knowledge of the delivery of network and telecommunications services.
• Knowledge of overseeing service level agreements.
• Knowledge of current trends within the IT industry.
• Commitment to diversity, equity and creating and maintaining inclusive learning and work environments.