e-Commerce UX Researcher

Job Title: UX Researcher

Location: Remote

Duration: 6+ months with possible ext.

Manager Notes-

Looking candidates who have experience working on digital product development or even e-commerce specifically.

We are looking for a Mid-Level User Experience Researcher who will help drive consumer understanding through fact-based analyses and insights to strengthen eCommerce business. Your work will raise the UX bar across multiple platforms and help define the shopping experience on the websites and native apps for one of the most iconic brands in the world. You will support the Product Management & UX Design teams to ensure the voice of consumers informs discovery, development, optimization, and analysis of digital and Omni channel experiences. You will initiate, plan, and execute research projects focusing on our products in Asia, the Middle East, and Australia (AMA). Your work will help us better understand our consumers and put their needs at the center of our design process.

• We are a fun, collaborative group, and we take pride in bringing our authentic selves to work each day. We are looking for another great team player ready to jump in and make an impact.
• As a UX Researcher you will:
• Collaborate with Product Management, UX Design, and other teams
• Work across a variety of research methodologies and platforms (qualitative and quantitative across site & app)
• Plan, design and conduct user research studies focused on understanding and improving the user experience
• Uncover and deliver clear and actionable insights
• Present and communicate insights across regions and levels
• Participate in regular research operations meetings
• Partner with our product team to understand the roadmap and guide how to support product development with insights best
• Evangelize UX & UI best practices to our partners and stakeholders
• Effectively manage your research projects
• Contribute to a positive, collaborative, and dynamic design culture

Requirements

• 5+ years of experience in a UX research role
• Deep knowledge of different research methodologies and tools
• Experience with: usability testing, 1:1 user interviews, concept testing, survey development, competitive analysis, discovery, and design thinking.
• Proven track record delivering impactful/actionable insights
• Ability to build and nurture cross-functional relationships
• Strong communication skills (written and verbal)
• A strong bias toward action
• Hands-on experience with feedback platforms & tools such as Qualtrics, usertesting.com, or an equivalent
• Degree in Product innovation, Human Factors, Human-computer Interaction, Market Research, or a related field