Senior Salesforce Technical Lead

Position: Senior Salesforce Technical Lead Location: Boston, MA Hybrid, MA

Duration: Long-term Contract

Domain: Public Sector Refugee & Immigrant Services

Key Responsibilities:

• Lead and oversee the design, development, and integration of Salesforce applications.
• Collaborate with stakeholders and senior IT leadership to build application roadmaps aligned with strategic business needs.
• Conduct discovery workshops and build prototypes to gather business input and validate application functionality.
• Provide mentoring and technical guidance to developers; support end users as needed.
• Lead debugging, testing, performance tuning, and deployment across environments.
• Manage application upgrades, releases, and migration efforts.
• Ensure systems are scalable, secure, and aligned with Salesforce architectural standards.
• Create documentation for development standards, workflows, and support guides.
• Act as the Salesforce release manager, reviewing and approving configurations/code for environment deployment.
• Conduct technical research and develop solution roadmaps, with clear reporting and stakeholder communication.

Required Skills:

• Expertise in Salesforce Service Cloud, PSS Solutions, Omni Studio.
• Advanced experience with APIs and integration platforms such as MuleSoft.
• Proven experience in Salesforce data model design and legacy data migration.
• Strong background in Salesforce dashboard and reporting development.
• Ability to lead Agile teams and deliver technical components in sprints.
• Experience with Salesforce security models, workflows, validations, Apex, Visualforce, and Lightning components.

Preferred Skills & Qualifications:

• 15+ years in Salesforce architecture, customization, and application/system development.
• Experience in leading cross-functional Agile teams, writing technical specs, and overseeing end-to-end solution delivery.
• Domain knowledge of immigration systems or public sector programs is a plus.
• Exceptional problem-solving and diagnostic skills.
• Strong written and verbal communication, with the ability to translate between business and technical language.
• Self-driven and capable of leading initiatives with minimal supervision.

Education & Certifications:

• Bachelor s degree in Computer Science, Information Systems, or a related field.
• Certifications (Preferred):
  • Salesforce Advanced Administrator
  • Salesforce Platform Developer
  • PMP, IIBA, or ABAC (Nice to have)