Principal Software Engineer - AIOPS (Hybrid)

Job Description

3 Days Hybrid from any of our locations in RI, NJ, MA, TX or AZ

Role is not relocation eligible.

Principal Site Reliability Engineer - Observability/AIOps

Site Reliability Engineering (SRE) is an engineering discipline that combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures internally critical and externally visible systems have reliability and uptime appropriate to users' needs and a fast rate of improvement while keeping an ever-watchful eye on capacity and performance. SRE is a mindset, and a set of engineering approaches focused on optimizing existing systems, building infrastructure, and eliminating work through automation. As a Site Reliability Engineer with focus on observability you will build and operate next generation observability platforms.

As an SRE with Observability focus you will:

Explore the complex IT estates of our clients to understand their observability/AIOps opportunities

Collaborate to architect unified observability and AIOps strategies which employ leading AI technology

Implement enterprise observability/AIOps technology and processes

Amplify observability/AIOps outcomes by accelerating adoption across technology and business organizations

Responsibilities include:

Developing API-driven micro-services that combine into large and complex platforms

Planning and executing highly parallel distributed object storage transformations and migrations

Maintaining automated test suites using CI/CD tools

Participating in collaborative projects with small software engineering teams

Develop automation, processes, and tools designed to make our services simpler and more robust

Participate in troubleshooting, capacity planning and analysis, performance analysis activities

Advise management on service onboarding strategies and execution

Critical Hiring Criteria

What we are looking for:

Entrepreneurs who seek challenging problems to solve

Creativity, initiative and acute attention to detail

Thirst for innovation and solving problems at lightning speed

Passion for automating everything repetitive

Obsession with software scalability and performance under high loads

Love for using and contributing to open-source software

Please bring to the table:

Development experience, comfortable working in multiple languages(Python, Java, Go and Ruby a plus)

Experience working in collaborative coding environments (peer review, continuous integration, etc)

7+ years of application development

Experience working in distributed remote teams across multiple time zones

Experience in large scale operations environments

7+ years of experience with Linux/Unix development or systems administration

3+ years of experience with networking systems and technologies

Deep understanding of network performance and security

Ability to identify tasks which require automation and implement required automation

Configuration Management tools experience with Puppet, Chef, SaltStack

Hands-on operational experience in a high-volume or critical production service environment - distributed systems, capacity planning, continuous deployment

BA/BS in Computer Science preferred, or equivalent experience (advanced degrees preferred)

We have opportunities to work with and learn:

Object Storage - Minio/S3/etc

Data Collection - OpenTelemetry/Grafana Alloy/etc

Message Bus - Kafka/NSQ/etc

Scaling Databases - Druid/Clickhouse/Cassandra/etc

Relational database technologies at large scale - Timescale/Vitess/Postgres/etc

Scheduling & Orchestration - Kubernetes/OpenShift/Docker

Cloud Platforms - AWS/Azure

Pay Transparency

The salary range for this position is $ 130,720 - $ 196,080 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit ;br>
About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family statparenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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