Overview
Remote
Full Time
Skills
Privacy
Innovation
Agile
Accountability
Customer Facing
Computer Science
JavaScript
Python
Node.js
Sales
Marketing
Cloud Computing
Oracle Application Express
Apex
Visualforce
SOQL
SOSL
Testing
Enterprise Integration
Adapter
Web Browsers
Salesforce.com
Amazon S3
Amazon DynamoDB
API
Amazon Kinesis
Routing
Messaging
Command-line Interface
SDK
Terraform
Writing
Amazon Web Services
Mentorship
Conflict Resolution
Problem Solving
Attention To Detail
Effective Communication
Collaboration
Scripting
Software Configuration
Documentation
Management
Business Systems
Job Details
TransUnion's Job Applicant Privacy Notice
What We'll Bring:
Senior Engineer - Amazon Connect/Salesforce
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we're - consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities while discovering their genius.
What You'll Bring:
This role is for a motivated Senior Amazon Connect Developer to join our dynamic team. As a Senior Salesforce and Amazon Connect Developer, you will play a critical role in designing, developing, and implementing innovative solutions and integrations using Amazon Connect CCP, a cloud-based contact center service.
Impact You'll Make:
As a contributing member on one of our agile development teams, you will have both the accountability and freedom to build systems that are taking TransUnion to the next level. Success in this role requires a blend of skills in the following technology areas: Experience leading technical projects that are customer-facing within Contact Center Technologies.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Sr Consultant, Business Systems
What We'll Bring:
Senior Engineer - Amazon Connect/Salesforce
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we're - consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities while discovering their genius.
What You'll Bring:
This role is for a motivated Senior Amazon Connect Developer to join our dynamic team. As a Senior Salesforce and Amazon Connect Developer, you will play a critical role in designing, developing, and implementing innovative solutions and integrations using Amazon Connect CCP, a cloud-based contact center service.
Impact You'll Make:
As a contributing member on one of our agile development teams, you will have both the accountability and freedom to build systems that are taking TransUnion to the next level. Success in this role requires a blend of skills in the following technology areas: Experience leading technical projects that are customer-facing within Contact Center Technologies.
- Bachelor's degree in computer science with 8+ years of experience
- Strong programming skills in languages such as JavaScript, Python, and Node.js.
- Proficiency with Salesforce Service Cloud, Sales Cloud, or Marketing Cloud.
- Hands on Salesforce Lightning component LWC, apex programing language, Visualforce page, SOQL & SOSL, Unite Testing, API integration salesforce flows using advance techniques, secure enterprise integration experience & best practice.
- Experience in Amazon Connect CTI Adapter for Salesforce, and building the WebRTC browser-based Contact Control Panel (CCP) within Salesforce.
- Experience in developing and implementing solutions using Amazon Connect.
- Overall AWS development/service experience including Lambda functions, S3, DynamoDB, Lambda, API Gateway, Kinesis, Kendra, etc.
- Must have experience in designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging.
- Experience with AWS CLI and AWS SDK, writing Infrastructure as code using AWS Terraform, and CloudFormation.
- Experience in writing IAM Roles using AWS security best practices.
- Has experience in leading a development team and mentoring junior developers.
- Excellent problem-solving and troubleshooting abilities with a keen attention to detail.
- Effective communication skills, both written and verbal, to collaborate with clients and internal teams. Ability to translate customer business requirements into technical action and work with a development team to implement those requirements.
- Ability to work independently and with a group of engineers.
- Document systems, scripts, and applications, configuration and maintain and update documentation as required.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Sr Consultant, Business Systems
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.