Overview
On Site
USD 50.00 - 60.00 per hour
Contract - W2
Skills
Managed Services
Partnership
Collaboration
Leadership
Mentorship
Technical Support
Microsoft Office
Microsoft Exchange
Cisco
Switches
Firewall
Routing
Virtual Private Network
IT Infrastructure
Servers
Cloud Computing
Management
Communication
MSP
Microsoft
Cisco Certifications
IT Service Management
Genetics
Authorization
Law
LOS
Recruiting
Job Details
This Jobot Consulting Job is hosted by: Kyle Miller
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $50 - $60 per hour
A bit about us:
A leading Managed Services Provider (MSP) is seeking an experienced Level 3 Support Technician to serve as the onsite escalation point for IT infrastructure support at a large enterprise client. This individual will be the "go-to" technical resource, ensuring that all escalated tickets are resolved efficiently and professionally. The role is critical to delivering a seamless, one-stop IT support experience for the client.
This role is onsite and will pay $50-$60/Hour + Full Benefits.
Why join us?
This position is critical to the success of the MSP's client partnership. The Level 3 Support Technician will ensure the client receives white-glove service by handling escalations, delivering resolutions, and maintaining trust as the one-stop shop for IT infrastructure support.
Job Details
Key Responsibilities:
Act as the primary escalation point for all IT infrastructure tickets from Level 1 and Level 2 technicians.
Troubleshoot and resolve complex issues across Microsoft 365, Intune, Cisco networking, and other core technologies.
Serve as the face of the MSP onsite, ensuring the client relies fully on the MSP to resolve all tickets.
Partner with MSP leadership and client stakeholders to navigate a corporate, political environment with professionalism and tact.
Proactively identify, diagnose, and resolve technical problems, working independently when necessary to "figure things out."
Document solutions, create knowledge articles, and provide mentorship to junior technicians to improve team efficiency.
Ensure infrastructure availability, performance, and security in line with client and MSP standards.
Required Skills & Experience:
5+ years of progressive IT support experience, with at least 2 years in a Level 3 / escalation role.
Strong expertise with:
Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive).
Intune / Endpoint Manager for device management and security.
Cisco networking (switches, firewalls, routing, VPNs).
Broad IT infrastructure knowledge across servers, networks, and cloud platforms.
Proven ability to work independently and resolve complex technical challenges.
Experience working onsite in a corporate environment with multiple stakeholders.
Strong interpersonal skills with the ability to manage sensitive situations in a political, high-visibility setting.
Excellent written and verbal communication skills.
Preferred Qualifications:
MSP or consulting experience, with the ability to balance multiple client expectations.
Relevant certifications such as Microsoft Certified: Endpoint Administrator, CCNA, CCNP, or similar.
Familiarity with ITIL service management best practices.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $50 - $60 per hour
A bit about us:
A leading Managed Services Provider (MSP) is seeking an experienced Level 3 Support Technician to serve as the onsite escalation point for IT infrastructure support at a large enterprise client. This individual will be the "go-to" technical resource, ensuring that all escalated tickets are resolved efficiently and professionally. The role is critical to delivering a seamless, one-stop IT support experience for the client.
This role is onsite and will pay $50-$60/Hour + Full Benefits.
Why join us?
This position is critical to the success of the MSP's client partnership. The Level 3 Support Technician will ensure the client receives white-glove service by handling escalations, delivering resolutions, and maintaining trust as the one-stop shop for IT infrastructure support.
Job Details
Key Responsibilities:
Act as the primary escalation point for all IT infrastructure tickets from Level 1 and Level 2 technicians.
Troubleshoot and resolve complex issues across Microsoft 365, Intune, Cisco networking, and other core technologies.
Serve as the face of the MSP onsite, ensuring the client relies fully on the MSP to resolve all tickets.
Partner with MSP leadership and client stakeholders to navigate a corporate, political environment with professionalism and tact.
Proactively identify, diagnose, and resolve technical problems, working independently when necessary to "figure things out."
Document solutions, create knowledge articles, and provide mentorship to junior technicians to improve team efficiency.
Ensure infrastructure availability, performance, and security in line with client and MSP standards.
Required Skills & Experience:
5+ years of progressive IT support experience, with at least 2 years in a Level 3 / escalation role.
Strong expertise with:
Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive).
Intune / Endpoint Manager for device management and security.
Cisco networking (switches, firewalls, routing, VPNs).
Broad IT infrastructure knowledge across servers, networks, and cloud platforms.
Proven ability to work independently and resolve complex technical challenges.
Experience working onsite in a corporate environment with multiple stakeholders.
Strong interpersonal skills with the ability to manage sensitive situations in a political, high-visibility setting.
Excellent written and verbal communication skills.
Preferred Qualifications:
MSP or consulting experience, with the ability to balance multiple client expectations.
Relevant certifications such as Microsoft Certified: Endpoint Administrator, CCNA, CCNP, or similar.
Familiarity with ITIL service management best practices.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.